CLIENT SERVICE

WELCOME TO QUARRY.
 
WE ARE HAPPY TO ASSIST YOU WITH ANY QUESTION OR REQUEST YOU MAY HAVE. WE ARE OPEN FROM MONDAY TO FRIDAY 9AM TO 5PM MT.
 
FOR INFORMATION ABOUT SHIPMENTS, RETURNS AND OUR POLICIES, YOU MAY ALSO BROWSE THE DEDICATED SECTIONS.
 
WE LOOK FORWARD TO HEARING FROM YOU.

EMAIL
 
WE STRIVE TO REPLY TO YOU WITHIN 24H DURING BUSINESS DAYS.
 

PHONE

SPEAK TO A QUARRY AMBASSADOR:
MON-FRI 9AM-5PM MT
 

CHAT

CHAT WITH A QUARRY AMBASSADOR ON FACEBOOK MESSENGER:
MON-FRI 9AM-5PM MT
 

CLIENT SERVICE

 

OUR GOAL IS TO PROVIDE THE BEST POSSIBLE CUSTOMER EXPERIENCE – FROM SHOPPING OUR ONE OF A KIND STONE PRODUCTS TO THE FINAL DELIVERY, WE LOOK FORWARD TO OFFERING THE HIGHEST LEVEL OF QUALITY AND SERVICE.

 

DELIVERY INFORMATION

 

WE WILL SHIP THE PRODUCT(S) IN YOUR ORDER VIA UPS® COURIER TO THE DELIVERY ADDRESS IN CANADA. OUR SHIPPING PARTNER WILL REQUIRE A SIGNATURE BY YOU (OR AN ADULT AUTHORIZED BY YOU) UPON RECEIPT OF THE PRODUCTS. PLEASE NOTE THAT WE WILL NOT DELIVER PRODUCTS TO PO BOXES, AND WE WILL ONLY DELIVER ON NORMAL WORKING DAYS/HOURS (NOT ON WEEKENDS OR PUBLIC HOLIDAYS).

THE COURIER WILL MAKE THREE (3) DELIVERY ATTEMPTS TO DELIVER THE PACKAGE AND OBTAIN A SIGNATURE. THE FREQUENCY IS THREE (3) CONSECUTIVE ATTEMPTS ONE EACH DAY. AFTER THE 3RD ATTEMPT, WE WILL BRING THE PACKAGE TO THE UPS® CUSTOMER COUNTER. A POSTCARD WILL BE SENT INFORMING THAT THE PACKAGE MUST BE PICKED UP AT THE CUSTOMER COUNTER WITHIN 7 DAYS OR THE PACKAGE WILL BE RETURNED TO US AND WE WILL PROCESS THE RETURN. WHEN THIS OCCURS, WE WILL NOTIFY YOU AND THIS SHALL BE TREATED AS A FREE RETURN OF YOUR ORDER AND WE SHALL PROVIDE YOU WITH A REFUND FOR THESE PRODUCTS.

IF THE CUSTOMER HAS UPS MY CHOICE® , OR THE PACKAGE IS BEING DELIVERED TO AN AREA THAT HAS ACCESS POINTS, AFTER FIRST DELIVERY ATTEMPT MADE TO YOUR GIVEN ADDRESS COURIER WILL DROP OFF THE PACKAGE TO AN ACCESS POINT, AND THE CUSTOMER WILL HAVE 7 DAYS TO PICK THE PACKAGE UP FROM THE ACCESS POINT BEFORE IT IS RETURNED TO US AND WE WILL PROCESS THE RETURN. WHEN THIS OCCURS, WE WILL NOTIFY YOU AND THIS SHALL BE TREATED AS A FREE RETURN OF YOUR ORDER AND WE SHALL PROVIDE YOU WITH A REFUND FOR THESE PRODUCTS.

YOU MAY CHECK THE PROGRESS OF YOUR ORDER THROUGH THE LINK IN THE CONFIRMATION EMAIL OR THROUGH THE ORDER HISTORY SECTION IN THE MY ACCOUNT AREA OF OUR WEBSITE, WHERE YOU WILL BE AUTOMATICALLY REDIRECTED TO THE UPS WEBSITE.
 

 

WARRANTY & RETURNS

 

SUBJECT TO THE TERMS AND CONDITIONS PROVIDED, YOU ARE ENTITLED TO RETURN PRODUCTS IF YOU CHANGE YOUR MIND ABOUT THE PRODUCTS WITHIN SIXTY (60) CALENDAR DAYS FROM RECEIPT.


TO PROCESS A RETURN, JUST FOLLOW THESE SIMPLE STEPS:
MAKE SURE THE PRODUCT HAS NOT BEEN ALTERED OR DAMAGED AND THAT IT HAS THE IDENTIFICATION TAG WITH THE DISPOSABLE SEAL STILL ATTACHED.
RETURNED ITEMS MUST BE ACCOMPANIED WITH THE ORIGINAL RECEIPT WHICH WAS INCLUDED IN THE PACKAGE SENT TO YOU.


PLEASE CONTACT RETURNS@QUARRYIMPORTS.COM TO REQUEST THE PRE-PAID RETURN LABEL.
THE CUSTOMER CARE WILL SEND YOU THE PRE-PAID LABEL BY EMAIL. THEN PREPARE THE PACKAGE AND APPLY THE PRE-PAID UPS® SHIPPING LABEL ON THE BOX OVER THE PREVIOUS DELIVERY INFORMATION. THE PACKAGE CAN BE GIVEN TO UPS® IN ONE OF THREE (3) WAYS

  1. THE RETURN SHIPMENT CAN BE GIVEN TO ANY UPS® DRIVER FREE OF CHARGE;
  2. A RETURN SHIPMENT CAN BE DROPPED OFF TO A UPS STORE®, DROP BOX, CUSTOMER CENTRE, ANY OFFICE DEPOT® OR STAPLES® LOCATION, OR ANY AUTHORIZED UPS® SHIPPING OUTLET FREE OF CHARGE;
  3. SCHEDULE A PICK UP ONLINE AT UPS.COM OR CALL 1-800-PICK-UPS® (742-5877). A CHARGE WILL BE ASSESSED FOR THIS SERVICE AT TIME PICK UP IS MADE.

PLEASE NOTE THE FOLLOWING IN RESPECT TO RETURNS:

  • THE PRODUCTS SHOULD NOT HAVE BEEN ALTERED OR DAMAGED;
  • ONLY QUARRY IMPORTS HAS THE RIGHT TO DETERMINE WHETHER PRODUCTS ARE IN THEIR ORIGINAL CONDITION;
  • THE IDENTIFICATION TAG WITH THE DISPOSABLE SEAL SHOULD STILL BE ATTACHED TO THE PRODUCTS;
  • THE PRODUCTS SHOULD BE RETURNED IN THEIR ORIGINAL PACKAGING.

PLEASE NOTE THAT WE ARE UNABLE TO ACCEPT RETURNS OF THE FOLLOWING PRODUCTS:

  • PRODUCTS THAT ARE PERSONALIZED OR MADE TO YOUR SPECIFICATIONS;
  • PRODUCTS THAT HAVE BECOME INSEPARABLY MIXED WITH OTHER ITEMS AFTER DELIVERY.

ALL RETURNED PRODUCTS WILL BE CHECKED BY QUARRY IMPORTS, WITHIN FIVE (5) WORKING DAYS FROM THE TIME WE RECEIVE THE PARCEL AND SEND YOU AN EMAIL CONFIRMING ACCEPTANCE OF THE RETURNED PRODUCTS AND THE REFUND DUE TO YOU. IN THE CASE OF A DENIED RETURN OUR CUSTOMER SERVICE WILL NOTIFY YOU OF THE REASON AND THE PACKAGE WILL BE RETURNED TO YOU. PLEASE NOTE THAT VARIOUS PAYMENT PROVIDERS HAVE DIFFERENT PROCESSING TIMES FOR REFUNDS AND IT MAY TAKE A NUMBER OF WORKING DAYS FOR REFUNDS TO BE PROCESSED BACK TO YOUR ORIGINAL FORM OF PAYMENT.


IF YOU PREFER, YOU MAY RETURN PRODUCTS USING A COURIER OF YOUR CHOICE. WE SUGGEST USING A SHIPPING SERVICE THAT ALLOWS YOU TO TRACK AND INSURE YOUR PACKAGE, AS WE ARE NOT RESPONSIBLE FOR RETURNED PRODUCTS DURING DELIVERY WHEN YOU ARRANGE SHIPPING YOURSELF.

SHIP RETURNS TO:
QUARRY IMPORTS INC.
#320, 16 RENAULT CRESCENT
ST. ALBERT, ALBERTA T8N 4B8, CANADA

(YOU CAN FIND THIS ADDRESS ALSO ON PRE-PAID LABEL AND ON RETURN FORM).
PLEASE CONTACT RETURNS@QUARRYIMPORTS.COM

 

TERMS & CONDITIONS

 

THE PRODUCTS MARKETED ON THE WWW.QUARRYIMPORTS.COM WEBSITE (HEREINAFTER, THE “WEBSITE”) ARE SOLD AND INVOICED BY QUARRY IMPORTS INC. (HEREINAFTER, “QUARRY IMPORTS” OR “QUARRY” OR THE “SELLER”) A COMPANY HAVING ITS REGISTERED OFFICE IN 16 RENAULT CRESCENT, ST. ALBERT,. ALBERTA T8N 4B8, CANADA.
 
FOR ANY INFORMATION ON PURCHASE ORDERS, DELIVERIES AND, MORE IN GENERAL, PURCHASES, PLEASE CONTACT QUARRY CUSTOMER CARE AT THE FOLLOWING ADDRESSES:
• EMAIL AT CUSTOMERSERVICE@QUARRYIMPORTS.COM
1. ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE AND CLOSING
1.1 QUARRY OFFERS FOR SALE ON THE WEBSITE THE PRODUCTS TO END CONSUMERS, NAMELY, TO PERSONS WHO BUY THEM FOR REASONS UNRELATED TO THE ACTIVITIES, IF ANY, CARRIED BY SAID PERSONS FOR BUSINESS, ENTREPRENEURIAL OR PROFESSIONAL PURPOSES (“CUSTOMER”). QUARRY RESERVES THEREFORE THE RIGHT NOT TO PROCESS ORDERS PLACED BY PERSONS OTHER THAN THE "CONSUMER" OR, IN ANY CASE, ORDERS THAT ARE NOT CONSISTENT WITH ITS BUSINESS POLICY.
1.2 THE AGREEMENT EXECUTED BETWEEN QUARRY AND CUSTOMER SHALL BE DEEMED CONSUMMATED UPON ACCEPTANCE OF THE ORDER, INCLUDING PARTIAL ACCEPTANCE, BY QUARRY. IF THE ORDER IS NOT ACCEPTED BY QUARRY, QUARRY SHALL IMMEDIATELY INFORM CUSTOMER THEREOF.
1.3 BY PLACING AN ORDER IN ACCORDANCE WITH THE ENVISAGED MODALITIES, AND WITH THE ORDER FORM MADE AVAILABLE ON THE WEBSITE (HEREINAFTER, THE "ORDER"), CUSTOMER DECLARES THAT IT HAS READ AND UNDERSTOOD ALL OF THE INDICATIONS GIVEN DURING THE PURCHASE PROCEDURE, AND THAT IT ACCEPTS, IN FULL, THESE GENERAL CONDITIONS (HEREINAFTER, THE "CONDITIONS").
1.4 THESE CONDITIONS MAY BE PRINTED OR STORED ON PERMANENT STORAGE DEVICES, IN ACCORDANCE WITH THE APPLICABLE LEGISLATION CURRENTLY IN FORCE.
 
2. HOW TO BUY THE PRODUCTS
2.1 THE PRODUCTS OFFERED FOR SALE BY QUARRY ARE ONLY AND EXCLUSIVELY THE ONES DISPLAYED ON THE WEBSITE WHEN THE ORDER IS PLACED, AS DESCRIBED IN THE RELEVANT PRODUCT INFORMATION SHEET.
IT REMAINS IN ANY CASE UNDERSTOOD THAT, SINCE THE IMAGES INCLUDED IN THE PRODUCT INFORMATION SHEET ARE PROVIDED FOR INFORMATION PURPOSES ONLY AND MAY NOT BE REPRESENTATIVE OF ALL OF THE SPECIFICATIONS OF THE PRODUCT, COLOURS AND SIZES MAY DIFFER ON ACCOUNT OF THE DIFFERENCES IN SCREENS AND SYSTEMS USED BY CUSTOMERS FOR ACCESSING THE WEBSITE.
2.2 CUSTOMER CAN PLACE AN ORDER BY DULY FILLING-IN THE ORDER FORM MADE AVAILABLE ON THE WEBSITE AND SENDING IT IN ACCORDANCE WITH THE INDICATIONS PROVIDED IN THE WEBSITE, AFTER HAVING CAREFULLY REVIEWED THESE CONDITIONS, THE PRODUCT SPECIFICATIONS, THE RELEVANT PRICE (INCLUSIVE OF ALL APPLICABLE TAXES AND CHARGES), SHIPPING COSTS (INCLUDING THE ANCILLARY COSTS THAT MAY BE INCURRED IN CASE A SHIPPING AND DELIVERY METHOD QUICKER AND/OR DIFFERENT FROM THE STANDARD ONE IS CHOSEN) AND OTHER APPLICABLE CHARGES.
2.3 QUARRY SHALL CONFIRM THAT THE ORDER HAS BEEN PROPERLY RECEIVED BY SENDING AN EMAIL MESSAGE TO THE ADDRESS NOTIFIED BY CUSTOMER. THE EMAIL SHALL CONTAIN A SHORT DESCRIPTION OF THE CONDITIONS OF PURCHASE, AS PROVIDED FOR BY THE APPLICABLE LEGISLATION, AS WELL AS THE INFORMATION ENTERED BY CUSTOMER INTO THE ORDER FORM, TO ENABLE HIM/HER DOUBLE CHECK SUCH INFORMATION AND, IF NECESSARY, IMMEDIATELY REPORT INCORRECT DATA, IF ANY. THE SALES CONTRACT BETWEEN QUARRY AND CUSTOMER WILL ONLY BE FORMED WHEN QUARRY SENDS THIS CONFIRMATION, AND WILL ONLY RELATE TO THOSE PRODUCTS IDENTIFIED IN THE CONFIRMATION.
 
3. PRICE AND TERMS OF PAYMENT
3.1 THE PRICES INDICATED ON THE WEBSITE ARE NOT INCLUSIVE OF TAXES AND VAT (USA AND CANADA SALES TAX ARE ADDED AT THE MOMENT OF THE SALE). CUSTOMER SHALL BE INFORMED IN ADVANCE OF SHIPPING COSTS OR FEES, IF ANY, THROUGH THE WEBSITE.
3.2 IT IS POSSIBLE THAT, DESPITE QUARRY’S EFFORTS, SOME PRICES INDICATED ON THE WEBSITE MAY BE INCORRECT. QUARRY RESERVES THE RIGHT TO REJECT OR CANCEL ANY ORDERS PLACED FOR PRODUCTS LISTED AT THE INCORRECT PRICE, WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD OR DEBIT CARD CHARGED, AND QUARRY DOES NOT HAVE TO PROVIDE THE PRODUCTS TO YOU. IF YOUR CREDIT CARD OR DEBIT CARD HAS ALREADY BEEN CHARGED FOR THE PURCHASE AND YOUR ORDER IS CANCELLED, QUARRY WILL PROMPTLY ISSUE A CREDIT TO YOUR CREDIT CARD OR DEBIT CARD ACCOUNT IN THE AMOUNT OF THE CHARGE.
3.3 THE PAYMENTS CAN BE MADE ONLY THROUGH CREDIT CARD AND THE TRANSACTION WILL BE PROCESSED THROUGH A SECURE SERVER SELECTED BY QUARRY.
3.4 UNDER NO CIRCUMSTANCES AND AT NO STAGE OF THE PAYMENT PROCESS WILL THE DETAILS OF THE CREDIT CARD OF CUSTOMER BE DISCLOSED TO QUARRY BECAUSE SUCH DETAILS WILL BE DIRECTLY SENT, IN A SECURE MANNER, TO THE WEBSITE OF THE FINANCIAL INSTITUTION IN CHARGE OF THE TRANSACTION. SINCE NONE OF SUCH DATA WILL BE STORED IN QUARRY’S FILES, QUARRY WILL NOT BE LIABLE FOR FRAUDULENT AND UNLAWFUL USES, IF ANY, MADE BY THIRD PARTIES OF THE CUSTOMER’S CREDIT CARD DURING THE PAYMENT PROCEDURE.
 
4. DELIVERY OF THE PRODUCTS AND RELEVANT EXPENSES
4.1 QUARRY, ITS SUPPLIERS AND ITS LOGISTICS SERVICE PROVIDERS SHALL DELIVER THE PRODUCTS PURCHASED BY CUSTOMER AT THE ADDRESS AND ON THE DATE INDICATED BY THE LATTER IN THE ORDER, AT THE COST SPECIFICALLY INDICATED IN THE WEBSITE BEFORE THE ORDER IS DISPATCHED. QUARRY RESERVES THE RIGHT TO ACCEPT OR REFUSE ANY REQUEST FOR DELIVERIES TO BE MADE OUTSIDE THE CANADIAN TERRITORY. THE DELIVERY TIMES INDICATED BY QUARRY ARE PURELY INDICATIVE. ANY DELAY ON SUCH TIMES, OR PARTIAL DELIVERIES OF THE PRODUCT, SHALL NOT ENTITLE CUSTOMER TO REJECT THE PRODUCT AND CLAIM COMPENSATIONS OR INDEMNITIES.
4.2 UPON DELIVERY OF THE PRODUCTS, CUSTOMER SHALL MAKE SURE THAT:
4.2.1 THE NUMBER OF ITEMS DELIVERED CORRESPONDS TO THE NUMBER INDICATED IN THE BILL OF PARCELS.
4.2.2 THE PACKAGING IS INTACT, NOT DAMAGED OR WET, AND, IN ANY CASE, UNALTERED, INCLUDING THE SEALING MATERIAL (SELLOTAPE OR METAL STRAPPING SEALS).
4.3 ANY DAMAGE DETECTED IN THE PACKAGING AND/OR THE PRODUCT, AND ANY DISCREPANCY FOUND IN THE NUMBER OF ITEMS OR IN THE INDICATIONS CONTAINED IN THE BILL OF PARCELS, SHALL BE IMMEDIATELY REPORTED IN THE BILL OF PARCEL TO BE RETURNED TO THE COURIER.
4.4 ANY PROBLEM CONCERNING THE INTEGRITY OF THE PRODUCTS RECEIVED, THEIR NUMBER AND COMPLETENESS MUST BE REPORTED WITHIN 7 DAYS FROM THE RELEVANT DELIVERY, IN ACCORDANCE WITH THE MODALITIES SET FORTH IN THIS DOCUMENT.
 
5 RIGHT OF CANCELLATION
5.1 CUSTOMER HAS THE RIGHT TO CANCEL A PURCHASE CONTRACT WITHIN CERTAIN PERIODS IF QUARRY DOES NOT COMPLY WITH THE APPLICABLE CONSUMER PROTECTION LEGISLATION OF CANADA.
5.2 TO EXERCISE THE CANCELLATION RIGHT, CUSTOMER MUST NOTIFY QUARRY OF THE DECISION TO WITHDRAW FROM THE PURCHASE CONTRACT BY AN UNEQUIVOCAL STATEMENT WITHIN THE APPLICABLE CANCELLATION PERIOD. CUSTOMER MUST SEND THIS NOTIFICATION TO QUARRY EITHER BY EMAIL TO CUSTOMERSERVICE@QUARRYIMPORTS.COM OR BY POST TO QUARRY IMPORTS, 320, 16 RENAULT CRESCENT, ST. ALBERT, ALBERTA T8N 4B8, CANADA, ADDRESSED TO THE ATTENTION OF COMMERCIAL DEPARTMENT.
5.3 ONCE QUARRY RECEIVES CUSTOMER’S PROPER NOTIFICATION, QUARRY WILL CONTACT CUSTOMER BY EMAIL WITH THE RELEVANT INFORMATION ON WHERE TO SEND THE PRODUCTS BEING RETURNED.
5.4 CUSTOMER MUST SEND BACK THE PRODUCTS UNUSED AND UNOPENED AND IN THE SAME CONDITION AS DELIVERED, WITH THE APPROPRIATE PURCHASING DOCUMENTATION, WITHOUT UNDUE DELAY, AND IN ANY EVENT NOT LATER THAN 30 (THIRTY) DAYS FROM THE LATER OF (I) THE DAY ON WHICH CUSTOMER NOTIFIES QUARRY OF THE CANCELLATION OF THE PURCHASE CONTRACT OR (II) THE DAY THE PRODUCTS WERE DELIVERED TO CUSTOMER.
 
6. RIGHT OF WITHDRAWAL
6.1 IN ADDITION TO CUSTOMER’S CANCELLATION RIGHTS UNDER APPLICABLE LAWS DESCRIBED IN THE PREVIOUS SECTION, CUSTOMER IS ENTITLED TO WITHDRAW FROM THE PURCHASE AGREEMENT FOR ANY REASON, WITHOUT PENALTY AND WITHOUT THE NEED TO GIVE ANY EXPLANATION, WITHIN 30 (THIRTY) DAYS FROM THE DATE OF DELIVERY OF THE PRODUCTS.
6.2 CUSTOMER MAY EXERCISE THE RIGHT OF WITHDRAWAL SET FORTH IN ART. 6.1 ABOVE, BY FILLING IN THE BLANKS THE SPECIFIC FORM MADE AVAILABLE IN THE PACKAGING OF THE PRODUCT TO BE GIVEN BACK (THE "RETURN FORM ").
6.3 IN THE EVENT OF WITHDRAWAL, CUSTOMER SHALL DISPATCH THE GOODS BACK TO QUARRY WITHIN 30 (THIRTY) DAYS FROM THE DATE OF DELIVERY FOLLOWING, AT HIS/HER DISCRETION, ONE OF THE FOLLOWING MODALITIES:
6.3.1 SEND THE PRODUCT/S TO BE GIVEN BACK TO ONE OF THE QUARRY DISTRIBUTION CENTER/WAREHOUSE REFERRED TO IN THE RETURN FORM BY MEANS OF THE COURIER INDICATED BY QUARRY IN THE RETURN FORM (SUCH MEANS OF REDELIVERY IS ON THE SELLER'S EXCLUSIVE COST);
6.3.2 SEND OF THE PRODUCT/S TO BE GIVEN BACK TO ONE OF THE QUARRY DISTRIBUTION CENTER/WAREHOUSE EXPRESSLY REFERRED TO IN THE RETURN FORM BY MEANS OF THE COURIER CHOSEN BY THE CUSTOMER (IN SUCH EVENT, THE COSTS FOR THE REDELIVERY WILL BE ON THE CUSTOMER'S EXCLUSIVE ACCOUNT);
6.4 THE PRODUCT MUST BE GIVEN BACK ALONG WITH THE ORIGINAL PACKAGING (INCLUDING THE PACKAGING MATERIALS AND THE DOCUMENTS, IF ANY, ACCESSORIES, LABELS, TAGS, SEALS, ETC.) AND IT IS TO BE CAREFULLY STORED AND USED ONLY FOR THE TIME STRICTLY NECESSARY TO VERIFY ITS NATURE, SPECIFICATIONS AND SIZE, AND MUST SHOW NO SIGNS OF WEAR OR DIRT, AS INDICATED BELOW:
 
• THE TRANSIT OF THE PRODUCT/S, UNTIL THE CUSTOMER RECEIVES CONFIRMATION THAT THE PRODUCT HAS BEEN PROPERLY RETURNED AND DELIVERED TO THE QUARRY DISTRIBUTION CENTER/WAREHOUSE, SHALL BE AT THE CLIENT'S EXCLUSIVE RESPONSIBILITY FOR THE CASES INDICATED UNDER POINT 6.3.2. THEREFORE, IF THE PRODUCT HAS BEEN DAMAGED DURING TRANSIT, QUARRY SHALL INFORM CUSTOMER THEREOF IN ORDER TO ENABLE THE LATTER TO PROMPTLY SEND THE RELEVANT COMPLAINT TO THE COURIER AND CLAIM A REFUND; THE PRODUCT WILL BE MADE AVAILABLE TO CUSTOMER AND THE WITHDRAWAL NOTICE WILL BE CANCELLED;
• QUARRY ACCEPTS NO RESPONSIBILITY FOR PRODUCTS DAMAGED, STOLEN OR LOST WHILE IN TRANSIT, OR, IN ANY CASE, IN RELATION TO THEIR SHIPPING, WHENEVER THE SHIPPING BACK TO QUARRY IS PROCESSED ACCORDING TO ONE OF THE MODALITIES INDICATED UNDER POINT 6.3.2.
 
6.5 QUARRY SHALL REFUND TO CUSTOMER THE WHOLE AMOUNT ALREADY PAID BY THE LATTER, INCLUDING STANDARD SHIPPING COSTS THAT THE SAME MAY HAVE INCURRED IN RELATION TO THE RETURNED PRODUCTS (EXCLUSIVE OF ANY ADDITIONAL COST INCURRED AS A RESULT OF A DIFFERENT AND/OR QUICKER TYPOLOGY OF SHIPPING AND DELIVERY) WITHIN 14 (FOURTEEN) DAYS FROM THE DATE FROM THE DATE THE PRODUCT IS RETURNED TO QUARRY, THE AMOUNT INITIALLY CHARGED TO CUSTOMER WILL BE WRITTEN-OFF USING THE SAME MEANS OF PAYMENT USED BY CUSTOMER IN THE INITIAL TRANSACTION. IN ANY CASE, NO AMOUNT SHALL BE CHARGED TO CUSTOMER IN RELATION TO THE REFUND. QUARRY MAY WITHHOLD THE REFUND UNTIL THE RETURNED PRODUCT IS PROPERLY RECEIVED BY QUARRY OR UNTIL CUSTOMER DEMONSTRATES THAT THE PRODUCT HAS BEEN CORRECTLY RETURNED, WHICHEVER IS EARLIER.
6.6 ONCE THE PRODUCTS ARE RECEIVED, QUARRY WILL CHECK THEM IN ORDER TO VERIFY THAT THEY ARE CONSISTENT WITH THE TERMS AND CONDITIONS SET FORTH IN THIS CLAUSE AND, SHOULD THE RESULTS OF SUCH VERIFICATION BE NEGATIVE, IT SHALL INFORM CUSTOMER BY EMAIL THAT THE VALUE OF THE RETURNED PRODUCTS IS REDUCED DUE TO CUSTOMER’S FAILURE TO COMPLY WITH THE CONDITIONS MENTIONED ABOVE. BY THE SAME MAIL, QUARRY SHALL ALSO NOTIFY THE AMOUNT THAT IT WILL DEDUCT FROM THE AMOUNT TO BE REFUNDED, UNLESS CUSTOMER ELECTS TO HAVE, AT ITS OWN EXPENSE, THE PRODUCTS SENT BACK TO HIM/HER IN THE SAME CONDITIONS IN WHICH THEY WERE RETURNED TO QUARRY.
6.7 IN THE EVENT THAT THE RIGHT OF WITHDRAWAL IS FORFEITED, QUARRY SHALL SEND BACK TO CUSTOMER THE PURCHASED PRODUCT, CHARGING THE LATTER WITH THE RELEVANT SHIPPING COSTS AND, IF ALREADY REFUNDED, THE PRICE OF THE PRODUCT.
 
7. WARRANTIES
7.1 ALL PRODUCTS SOLD BY QUARRY ARE COVERED BY A 24 (TWENTY-FOUR) MONTH GUARANTEE FOR LACK OF CONFORMITY. TO BENEFIT FROM THE GUARANTEE, CUSTOMER MUST KEEP THE RELEVANT INVOICE, OR RECEIPT OF PAYMENT, TOGETHER WITH THE BILL OF PARCELS.
7.2 THE WARRANTY FOR LACK OF CONFORMITY WILL BE APPLICABLE ONLY IF THE PRODUCT HAS BEEN USED CORRECTLY, IN COMPLIANCE WITH ITS INTENDED PURPOSE AND IN ACCORDANCE WITH THE USE AND WASHING INSTRUCTIONS CONTAINED IN AND/OR FURNISHED WITH THE PRODUCT.
7.3 IN THE EVENT THAT QUARRY IS UNABLE, FOR ANY REASON, TO RETURN THE GUARANTEED PRODUCT (RESTORED OR REPLACED), OR IF THE RESTORATION OR REPLACEMENT PROVES TO BE TOO BURDENSOME ALSO IN CONSIDERATION OF THE VALUE OF THE PRODUCT, QUARRY MAY ADEQUATELY REDUCE THE PAID PRICE OR MAKE A FULL REFUND, AND THE AGREEMENT WILL BE TERMINATED.
7.4 IF A PRODUCT RETURN IS ENVISAGED IN THE WARRANTY, CUSTOMER WILL RETURN THE PRODUCT WITH ALL ITS PARTS (INCLUDING DOCUMENTS AND ACCESSORIES).
 
8. CLAIMS AND QUERIES
8.1 ANY CLAIM OR QUESTION CAN BE SENT TO QUARRY EMAIL ADDRESS CUSTOMERSERVICE@QUARRYIMPORTS.COM
 
9. PRIVACY
9.1 ANY PERSONAL DATA COLLECTED WHEN AN ORDER IS PLACED SHALL BE PROCESSED BY QUARRY FOR THE SOLE PURPOSE OF SATISFYING CUSTOMER’S EXPRESS REQUESTS, AND OTHERWISE IN COMPLIANCE WITH THE LEGISLATION APPLICABLE TO PRIVACY AND WITH THE PRIVACY POLICY AVAILABLE ON THE WEBSITE. OTHER PROCESSING, IF ANY, OF SUCH DATA SHALL BE CARRIED OUT ONLY WITH CUSTOMER’S EXPRESS CONSENT OR AS OTHERWISE REQUIRED OR PERMITTED BY LAW.
 
10. APPLICABLE LAW
10.1 THE SALE AGREEMENT UNDER THESE CONDITIONS AND ITS PERFORMANCE ARE GOVERNED BY CANADIAN LAW, WITHOUT GIVING EFFECT TO THE CONFLICTS OF LAW PROVISIONS THEREOF OR THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS. ANY DISPUTE THAT MAY ARISE OUT OF OR IN RELATION TO THE AGREEMENT SHALL BE SUBMITTED TO THE COMPETENT COURT OF THE PLACE WHERE CUSTOMER RESIDES.
 

 

PRIVACY POLICY

 

QUARRY IMPORTS INC. IS AWARE THAT THE PERSONAL DATA OF ITS CUSTOMERS AND OTHER INDIVIDUALS IS IMPORTANT AND IT THEREFORE INTENDS TO PROVIDE INFORMATION AND REASONABLE CONTROL REGARDING HOW PERSONAL DATA COLLECTED THROUGH THIS WEBSITE (THE “WEBSITE”), IS HANDLED, USED AND DISCLOSED.

  1. THE DATA CONTROLLER OF THE DATA COLLECTED AND PROCESSED THROUGH THE WEBSITE. THE WEBSITE IS OWNED AND OPERATED BY THE FOLLOWING DATA CONTROLLER:
    • QUARRY IMPORTS INC. 16 RENAULT CR. ST. ALBERT, AB T8N4B8 (HEREINAFTER REFERRED TO AS, "QUARRY").
    • QUARRY IS RESPONSIBLE AND ACCOUNTABLE FOR THE PERSONAL DATA IT COLLECTS, USES AND DISCLOSES.
  2. DATA PROCESSORS AND AFFILIATES
    • QUARRY MAY UTILIZE ITS AFFILIATED ENTITIES (“AFFILIATES”) AND MAY ALSO ENGAGE, FOR ORGANIZATIONAL AND FUNCTIONAL REASONS, A NUMBER OF EXTERNAL ENTITIES TO ACT AS DATA PROCESSORS (I.E. SERVICE PROVIDERS) IN CONNECTION WITH THE PURPOSES OUTLINED BELOW AND PURPOSES AUTHORIZED OR REQUIRED BY APPLICABLE LAW. DATA PROCESSORS ARE SELECTED TAKING INTO ACCOUNT THEIR EXPERTISE, COMPETENCE, AND RELIABILITY AND MUST CONFIRM THEY WILL ACT IN STRICT COMPLIANCE WITH APPLICABLE DATA PROTECTION LEGISLATION. DATA PROCESSORS ARE OBLIGED TO PROCESS THE PERSONAL DATA OF WEBSITE USERS IN ACCORDANCE WITH THE INSTRUCTIONS RECEIVED FROM QUARRY. QUARRY HAS DESIGNATED AS INTERNAL DATA PROCESSOR THE PRIVACY MANAGER.
    • QUARRY, ITS AFFILIATES, AND EXTERNAL DATA PROCESSORS MAY BE LOCATED OUTSIDE OF YOUR COUNTRY, STATE OR PROVINCE AND, ACCORDINGLY, YOUR DATA MAY BE TRANSFERRED TO SUCH OTHER JURISDICTIONS AND, THUS, MAY BE ACCESSIBLE TO LAW ENFORCEMENT AND REGULATORY BODIES IN SUCH OTHER JURISDICTIONS ACCORDING TO THE LAWS APPLICABLE IN SUCH OTHER JURISDICTIONS.
    • FOR FURTHER INFORMATION ON THE DATA CONTROLLER AND TO OBTAIN A LIST OF AFFILIATES AND EXTERNAL DATA PROCESSORS, PLEASE CONTACT QUARRY AT THE FOLLOWING ADDRESS PRIVACY@QUARRY.COM.
  3. WHAT DATA WILL BE COLLECTED THROUGH THE WEBSITE, AND PURPOSES FOR USE AND DISCLOSURE OF DATA
    • PERSONAL DATA COLLECTED THROUGH THE WEBSITE MAY BE USED OR DISCLOSED FOR VARIOUS PURPOSES WHICH INCLUDE THE FOLLOWING:
      • (A) DATA CONCERNING YOUR VISIT AND BROWSING OF THE WEBSITE IS USED TO EVALUATE AND ENHANCE THE FUNCTIONING OF THE WEBSITE AND TO ENHANCE AND CUSTOMIZE YOUR WEBSITE EXPERIENCE (WHICH MAY INCLUDE DIRECTING YOUR ATTENTION TO QUARRY PRODUCTS OR SERVICES, SPECIAL EVENTS, OFFERS, PROMOTIONS, WISH LISTS, SURVEYS OR SIMILAR ITEMS) AND FOR MARKETING PURPOSES PLEASE SEE IN THIS RESPECT OUR SPECIFIC COOKIE POLICY AVAILABLE HERE BELOW;
      • (B) DATA YOU HAVE VOLUNTARILY PROVIDED ON THE WEBSITE (E.G. IN COMPLETING THE ONLINE REGISTRATION FORM FOR YOUR QUARRY PERSONAL ACCOUNT, OR IN POSTING INFORMATION ON THE WEBSITE) AND DATA OTHERWISE LAWFULLY ACQUIRED (E.G. THOUGH A MOBILE APPLICATION, SOCIAL MEDIA OR A PUBLIC SPACE) MAY BE USED OR DISCLOSED AS DESCRIBED IN THIS WEBSITE PRIVACY POLICY AND AS OUTLINED IN THE PRIVACY POLICY FOR ONLINE SALES HERE BELOW;
      • (C)   DATA THAT YOU HAVE PROVIDED (OR AUTHORIZED US TO COLLECT) WHEN SUBMITTING AN APPLICATION FOR EMPLOYMENT WITH QUARRY MAY BE USED OR DISCLOSED IN CONNECTION WITH RECRUITMENT AND HIRING AND AS REASONABLE TO ESTABLISH, MANAGE AND/OR TERMINATE AN EMPLOYMENT RELATIONSHIP WITH QUARRY OR ITS AFFILIATES;
      • (D)   WHERE YOU HAVE PROVIDED EXPRESS CONSENT, OR WHERE OTHERWISE AUTHORIZED BY APPLICABLE LAW, QUARRY MAY USE OR DISCLOSE THE DATA FOR ITS MARKETING PURPOSES (AND THAT OF AFFILIATES), WHICH MAY INCLUDE SENDING YOU NEWSLETTERS, ELECTRONIC MESSAGES, INFORMATION AND UPDATES ON PRODUCTS, SALES, SPECIAL EVENTS, OFFERS, AND PROMOTIONS (E.G. QUARRY’S NEWSLETTER),
      • (E)   WHERE YOU HAVE PROVIDED EXPRESS CONSENT, OR WHERE OTHERWISE AUTHORIZED BY APPLICABLE LAW, QUARRY MAY USE OR DISCLOSE THE DATA FOR ANALYSING YOUR SPENDING HABITS AND PREFERENCES TO ENABLE QUARRY TO ADAPT ITS PRODUCTS AND INITIATIVES TO MEET YOUR TASTES AND REQUIREMENTS;
      • (F)   GENERALLY, DATA MAY BE USED OR DISCLOSED TO PROTECT THE ASSETS, RIGHTS, PROPERTY OR SECURITY OF QUARRY, ITS AFFILIATES, EMPLOYEES AND CUSTOMERS (INCLUDING THE COLLECTION OF DEBTS, THE SECURITY AND FUNCTIONING OF THE WEBSITE AND RELATED SYSTEMS, THE ADVANCEMENT OR DEFENCE OF LEGAL PROCEEDINGS, CLAIMS, OR COMPLAINTS) AND TO ASSIST WITH LAW ENFORCEMENT/REGULATORY INVESTIGATIONS OR PROCEEDINGS WHERE REASONABLE AND/OR AUTHORIZED BY APPLICABLE LAW;
      • (G)   DATA MAY BE USED OR DISCLOSED IN CONNECTION WITH A POTENTIAL OR COMPLETED TRANSACTION INVOLVING THE SALE OR ACQUISITION OF SOME OR ALL OF THE BUSINESS OF QUARRY OR ITS AFFILIATES, AS OUTLINED IN THE PRIVACY POLICY FOR ONLINE SALES HERE BELOW.
      • (H)   GENERALLY, DATA MAY BE USED OR DISCLOSED AS AUTHORIZED OR REQUIRED BY APPLICABLE LAW.
  4. HOW YOUR PERSONAL DATA WILL BE PROCESSED
    • PERSONAL DATA COLLECTED THROUGH THE WEBSITE WILL BE MAINLY PROCESSED BY ELECTRONIC MEANS, ADOPTING REASONABLE SECURITY MEASURES SO AS TO MINIMIZE RISKS SUCH AS DESTRUCTION OR LOSS OF THE DATA, INCLUDING ACCIDENTAL LOSS, UNAUTHORIZED ACCESS, OR UNAUTHORIZED PROCESSING.
    • HOWEVER, SINCE THE DATA WILL BE TRANSMITTED VIA ELECTRONIC NETWORKS, THE ABOVE MEASURES CANNOT COMPLETELY EXCLUDE THE RISK OF UNAUTHORIZED ACCESS OR DISSEMINATION OF THE DATA. TO THIS END, WE RECOMMEND YOU CHECK REGULARLY THAT YOUR PC IS ENDOWED WITH SOFTWARE CAPABLE OF PROVIDING ADEQUATE PROTECTION (SUCH AS UPDATED ANTIVIRUS SYSTEMS) FOR THE ONLINE TRANSMISSION, INBOUND AND OUTBOUND, OF THE DATA, AND THAT YOUR INTERNET SERVICE PROVIDER HAS ADOPTED ADEQUATE SECURITY MEASURES FOR SECURE ONLINE TRANSMISSION OF YOUR DATA (SUCH AS FIREWALL AND ANTI-SPAM MECHANISMS).
  5. OBLIGATORY OR VOLUNTARY NATURE OF PROVIDING THE REQUESTED DATA
    • GENERALLY, QUARRY WILL OBTAIN YOUR CONSENT TO COLLECT, USE OR DISCLOSE PERSONAL DATA EXCEPT WHERE QUARRY IS AUTHORIZED OR REQUIRED BY APPLICABLE LAW TO DO SO WITHOUT CONSENT. FOR EXAMPLE, QUARRY MAY COLLECT, USE OR DISCLOSE PERSONAL DATA WITHOUT YOUR KNOWLEDGE OR CONSENT IN CONNECTION WITH:
      • COLLECTING OR PAYING A DEBT;
      • OBTAINING LEGAL ADVICE; OR
      • INVESTIGATING BREACH OF AN AGREEMENT OR CONTRAVENTION OF A LAW WHERE OBTAINING CONSENT WOULD COMPROMISE THE INVESTIGATION.
      • CONSENT MAY BE IMPLIED IN SOME CIRCUMSTANCES, FOR EXAMPLE, WHERE YOU ARE NOTIFIED OF INTENDED PURPOSES FOR THE COLLECTION, USE OR DISCLOSURE OF YOUR PERSONAL DATA (SUCH AS THROUGH THIS PRIVACY AND YOU CONTINUE WITH USE OF THE WEBSITE, SERVICES AND/OR TRANSACTIONS FOLLOWING SUCH NOTIFICATION.
      • AS OUTLINED IN FURTHER DETAIL IN OUR PRIVACY POLICY, THE PROVISION OF PERSONAL DATA REQUESTED BY QUARRY AS PART OF AN ONLINE TRANSACTION (E.G., E-MAIL ADDRESS, POSTAL ADDRESS, TELEPHONE NUMBER, AND CREDIT CARD INFORMATION), IS COMPULSORY FOR EXECUTING, THROUGH THE WEBSITE, THE PRODUCT PURCHASE, EXCHANGE OR RETURN TRANSACTION.
      • THE USE AND/OR DISCLOSURE OF YOUR PERSONAL DATA FOR MARKETING AND PURCHASE HABIT ANALYSIS PURPOSES IS VOLUNTARY AND OPTIONAL, AND IS UNDERTAKEN BASED ON YOUR EXPRESS CONSENT, AS NOTED IN ITEMS (D) AND (E) UNDER HEADING 3 ABOVE. YOUR DECISION NOT TO CONSENT TO SUCH PURPOSES WILL NOT PREVENT YOUR USE OF THE WEBSITE, BUT IT MAY AFFECT, FOR EXAMPLE, QUARRY’S ABILITY TO PROVIDE YOU WITH NEWSLETTERS AND INFORMATION ABOUT SPECIAL EVENTS, OFFERS, DISCOUNTS, GIFTS, PROMOTIONS, SURVEYS OR SIMILAR ITEMS.
  6. SCOPE OF DISSEMINATION OF THE DATA
    • QUARRY USES AND/OR DISCLOSES YOUR PERSONAL DATA ONLY AS AUTHORIZED OR REQUIRED BY APPLICABLE LAW AND AS INDICATED IN THIS WEBSITE PRIVACY POLICY AND IN THE PRIVACY POLICY FOR ONLINE SALES.
    • QUARRY’S EMPLOYEES AND CONSULTANTS ACCESS AND USE PERSONAL DATA ON A “NEED TO KNOW” BASIS, ACCORDING TO THEIR ROLES AND DUTIES. QUARRY’S USE OF DATA PROCESSORS (WHICH INCLUDE AFFILIATES) IS OUTLINED ABOVE UNDER HEADING 2.
  7. SECURITY AND RETENTION OF THE DATA
    • QUARRY PROTECTS PERSONAL DATA BY MAKING REASONABLE SECURITY ARRANGEMENTS TO PREVENT UNAUTHORIZED ACCESS, COLLECTION, USE, DISCLOSURE, COPYING, MODIFICATION, DISPOSAL OR SIMILAR RISKS - THIS INCLUDES SECURITY ARRANGEMENTS WITH DATA PROCESSORS, AS DESCRIBED ABOVE UNDER HEADING 2.
    • QUARRY WILL NOT RETAIN PERSONAL DATA INDEFINITELY AND WILL DESTROY, ERASE OR MAKE ANONYMOUS DOCUMENTS OR OTHER RECORDS CONTAINING PERSONAL DATA WHEN IT IS REASONABLE TO DETERMINE THAT THE ORIGINAL PURPOSE IS NO LONGER BEING SERVED BY RETENTION OF THE PERSONAL DATA AND RETENTION IS NO LONGER NECESSARY FOR LEGAL OR BUSINESS PURPOSES.
    • WHERE PERSONAL DATA IS USED TO MAKE A DECISION AFFECTING YOU, THAT DATA WILL BE RETAINED LONG ENOUGH (AT LEAST ONE YEAR) TO ALLOW YOU TO ACCESS THE DATA AFTER THE DECISION HAS BEEN MADE AND, IN THE EVENT OF AN ACCESS REQUEST OR A CHALLENGE, LONG ENOUGH TO EXHAUST ANY RECOURSE YOU MAY HAVE UNDER APPLICABLE LAW.
    • QUARRY WILL TAKE DUE CARE WHEN DESTROYING PERSONAL DATA SO AS TO PREVENT UNAUTHORIZED ACCESS TO THE DATA.
  8. DATA SUBJECT’S RIGHTS OF ACCESS AND CORRECTION
    • YOU MAY REQUEST INFORMATION FROM QUARRY AS TO WHAT PERSONAL DATA ABOUT YOU IS HELD BY QUARRY AND HOW IT HAS BEEN USED OR DISCLOSED, AND YOU MAY REQUEST ACCESS TO SUCH DATA IN AN UNDERSTANDABLE FORM. YOU MAY ALSO REQUEST CORRECTION OR UPDATING OF YOUR PERSONAL DATA. THE DATA SUBJECT’S RIGHTS MAY BE SUBJECT TO EXCEPTIONS, LIMITATIONS OR PAYMENT OF FEES, AS AUTHORIZED OR REQUIRED UNDER APPLICABLE LAW.
    • THE ABOVE RIGHTS MAY BE EXERCISED BY SENDING THE RELEVANT REQUEST TO QUARRY AT THE FOLLOWING ADDRESS PRIVACY@QUARRY.COM.
    • QUARRY MAKES REASONABLE EFFORTS TO ENSURE THAT PERSONAL DATA USED OR DISCLOSED IS ACCURATE AND COMPLETE. IN SOME CASES, QUARRY RELIES ON YOU TO ENSURE THAT CERTAIN INFORMATION, SUCH AS YOUR ADDRESS OR TELEPHONE NUMBER, IS CURRENT, COMPLETE AND ACCURATE.
  9. CHANGES TO THE WEBSITE PRIVACY POLICY AND RELEVANT UPDATE.
    • QUARRY MAY MODIFY OR UPDATE, IN WHOLE OR IN PART, THIS WEBSITE PRIVACY POLICY. WE THEREFORE RECOMMEND YOU VISIT REGULARLY THIS SECTION OF THE WEBSITE TO SEE WHEN THIS WEBSITE PRIVACY POLICY WAS LAST REVISED

ANY QUESTIONS REGARDING THIS WEBSITE PRIVACY POLICY OR QUARRY’S PRIVACY PRACTICES SHOULD BE DIRECTED TO PRIVACY@QUARRY.COM.

 

EXTENDED COOKIE POLICY

 

THIS IS THE EXTENDED POLICY FOR THE COOKIES INSTALLED ON THE WWW.QUARRYIMPORTS.COM WEBSITE (HEREINAFTER ALSO REFERRED TO AS, THE “WEBSITE”).

WHAT IS A COOKIE?

A COOKIE IS A SMALL AMOUNT OF DATA WHICH, AS AN ANONYMOUS UNIQUE IDENTIFIER, IS SENT TO YOUR BROWSER FROM A WEB SERVER AND THEN STORED ON THE HARD DRIVE OF YOUR PC, SMARTPHONE AND/OR TABLET. COOKIES MAY BE USED TO ENABLE YOU TO CORRECTLY USE A WEBSITE (THE SO-CALLED TECHNICAL COOKIES), AND TO VERIFY YOUR PREFERENCES TRACKED DURING YOUR BROWSING EXPERIENCE, IN ORDER TO DELIVER PERSONALIZED ADVERTISEMENTS (THE SO-CALLED PROFILING COOKIES).

COOKIES MAY BE PERMANENTLY STORED ON YOUR PC AND REMAIN THERE FOR A VARIABLE PERIOD OF TIME (THE SO-CALLED PERSISTENT COOKIES) OR DISAPPEAR WHEN YOU CLOSE YOUR BROWSER OR HAVE A LIMITED DURATION (THE SO-CALLED SESSION COOKIES).

WHICH COOKIES WE USE AND FOR WHICH PURPOSES
A LIST OF THE COOKIES USED BY THE WEBSITE IS PROVIDED BELOW.

BROWSING COOKIES
THESE COOKIES ENABLE THE WEBSITE TO FUNCTION CORRECTLY AND ALLOW YOU TO VIEW IT IN YOUR LANGUAGE AND FOR YOUR MARKET FROM THE VERY FIRST TIME YOU ACCESS IT. THEY WILL RECOGNISE THE COUNTRY FROM WHICH YOU ARE ACCESSING THE WEBSITE SO THAT ON ANY SUBSEQUENT OF YOUR VISITS YOU ARE AUTOMATICALLY DIRECTED TO THE RELEVANT COUNTRY WEBSITE. THEY ALSO ALLOW YOU TO CREATE AN ACCOUNT, LOG IN AND MANAGE YOUR ORDERS. IF YOU ARE A REGISTERED USER, THANKS TO THESE COOKIES YOU WILL BE RECOGNISED AS SUCH WHEN YOU ACCESS THE SERVICES OFFERED TO OUR REGISTERED USERS. THESE COOKIES WILL RECOGNISE YOU IF YOU MAKE A PURCHASE FROM THE WEBSITE THROUGH AN AFFILIATE OR PARTNER SITE SO THAT WE CAN FULFIL ANY OBLIGATIONS WE MAY HAVE TOWARDS THOSE PARTNER SITES. THESE COOKIES ARE NECESSARY FOR THE WEBSITE TO FUNCTION.

FUNCTIONAL COOKIES
THESE COOKIES ENABLE THE WEBSITE TO RECOGNISE YOU, AT YOUR EXPRESS REQUEST (BY CLICKING, FOR INSTANCE, ON THE “REMEMBER ME” BUTTON), EVERY TIME YOU ACCESS THE WEBSITE, SO THAT YOU DON’T HAVE TO TYPE IN YOUR LOGIN DETAILS EACH TIME. IF YOU HAVE ADDED ITEMS TO YOUR SHOPPING BAG AND CLOSED YOUR SESSION WITHOUT REMOVING SUCH ITEMS, THESE COOKIES ENABLE YOU TO CONTINUE YOUR SHOPPING THE NEXT TIME YOU VISIT THE WEBSITE (WITHIN A REASONABLE PERIOD OF TIME). THESE COOKIES ARE NOT ESSENTIAL FOR THE WEBSITE TO FUNCTION, BUT THEY IMPROVE THE QUALITY OF YOUR BROWSING EXPERIENCE.

ANALYTICAL COOKIES
THESE COOKIES ARE USED BY COMPANIES LIKE GOOGLE ANALYTICS TO CARRY OUT STATISTICAL ANALYSIS OF HOW USERS USE THE WEBSITE THROUGH THEIR COMPUTERS OR VIA OUR MOBILE APPLICATIONS, HOW MANY PAGES A USER HAS VISITED OR THE NUMBER OF MOUSE CLICKS MADE ON A PAGE WHILE USING THE WEBSITE. THE RESULTS OF THESE ANALYSIS ARE PROCESSED IN AN ANONYMOUS WAY AND FOR STATISTICS PURPOSES ONLY PROVIDED THAT THE SERVICE PROVIDER USES THE COOKIES IN CONNECTION WITH THE BROWSER INSTALLED ON YOUR COMPUTER OR OTHER DEVICE USED TO BROWSE THE WEBSITE.

THIRD PARTY COOKIES FOR MARKETING/RETARGETING PURPOSES
SUCH COOKIES ARE USED BY TRUSTED THIRD PARTIES THAT MAKE IT POSSIBLE TO DISPLAY BANNER ADS ON OTHER AFFILIATE SITES, SHOWING THE PRODUCTS THAT YOU HAVE RECENTLY VIEWED. WHILE YOU BROWSE THE WEBSITE, THESE COOKIES ARE ALSO USED TO DISPLAY OTHER PRODUCTS THAT MAY INTEREST YOU OR PRODUCTS SIMILAR TO THE ONES THAT YOU HAVE JUST WATCHED, ON THE BASIS OF YOUR BROWSING SCHEDULE. THE USE OF THESE COOKIES DOES NOT NORMALLY IMPLY A DIRECT PROCESSING OF YOUR DATA, BUT MAY MAKE IT POSSIBLE TO CONNECT TO YOUR PC OR OTHER DEVICES AND TRACK THE STORED DATA: THESE COOKIES ARE CONNECTED TO THE BROWSER INSTALLED ON YOUR PC OR OTHER DEVICES THAT YOU USE WHILE BROWSING THE WEBSITE.

HOW TO CHANGE YOUR COOKIE SETTINGS DIRECTLY IN YOUR BROWSER
YOU MAY ALSO DISABLE ALL OF THE COOKIES STORED ON YOUR HARD DISK BY ACCESSING THE DEDICATED SECTION IN YOUR BROWSER, AND FOLLOWING THE INSTRUCTIONS GIVEN FOR THE SPECIFIC BROWSER YOU USE:

DATA CONTROLLER
THE DATA CONTROLLER OF YOUR DATA IS QUARRY IMPORTS INC., 16 RENAULT CR, ST. ALBERT, CANADA. THE APPOINTED DATA PROCESSOR IS THE PRIVACY MANAGER. TO REQUEST AND OBTAIN AN UPDATED LIST OF THE DATA PROCESSORS, PLEASE CONTACT THE DATA CONTROLLER BY THE FOLLOWING ADDRESS: PRIVACY@QUARRYIMPORTS.COM.

SCOPE OF DISCLOSURE, TRANSFER AND DISSEMINATION OF YOUR DATA             THE DATA ACQUIRED THROUGH COOKIES SHALL BE PROCESSED BY

  • THE EMPLOYEES AND COLLABORATORS OF THE DATA CONTROLLER AND OF THE COMPANIES BELONGING TO THE SAME GROUP OF THE LATTER, WHO WILL ACT AS DATA PROCESSORS AND PERSONS IN CHARGE OF THE PROCESSING,
  • THE PROVIDERS OF TECHNICAL AND ORGANIZATIONAL SERVICES WHO WILL ACT AS DATA PROCESSORS,

THE DATA ACQUIRED THROUGH COOKIES MAY BE TRANSFERRED ABROAD, INCLUDING TO COUNTRIES OUTSIDE THE EUROPEAN UNION, GUARANTEEING IN ANY CASE ADEQUATE PROTECTIONS AND SAFEGUARDS.

YOUR DATA WILL NOT BE DISSEMINATED.

DATA SUBJECTS’ RIGHTS
YOU MAY ASK AND OBTAIN, AT ANY TIME, THE ERASURE, ANONYMIZATION, UPDATE, RECTIFICATION, INTEGRATION OF YOUR DATA. YOU MAY ALSO OPPOSE, AT ANY TIME, TO THE PROCESSING OF YOUR PERSONAL DATA FOR COMMERCIAL AND MARKETING PURPOSES, AS WELL AS OPPOSE, ON LEGITIMATE GROUNDS, TO THEIR PROCESSING FOR OTHER PURPOSES.

TO EXERCISE YOUR RIGHTS, AND TO ALSO USE THE ABOVE MENTIONED FEATURES, SEND A WRITTEN NOTICE TO THE DATA CONTROLLER AT THE POSTAL ADDRESS INDICATED ABOVE OR TO THE FOLLOWING EMAIL ADDRESS: PRIVACY@QUARRYIMPORTS.COM.

 

PREFERRED PARTNERS

 

THE QUARRY PREFERRED PARTNERS PROGRAM IS AN EXCLUSIVE NETWORK OF INTERIOR DESIGNERS, ARCHITECTS, HOME STAGERS, PROFESSIONAL CONTRACTORS, RESIDENTIAL DEVELOPERS, COMMERCIAL DEVELOPERS, AND OTHER INDUSTRY PROFESSIONALS FROM AROUND THE WORLD.

PREFERRED PARTNERS RECEIVE TRADE DISCOUNTS, EXCLUSIVE ACCESS TO ADDITIONAL INVENTORY NOT LISTED ONLINE, PRIORITY ACCESS TO OUR DEDICATED TRADE PROJECT SPECIALIST TEAM, AND COLLABORATION OPPORTUNITIES WITH OUR TEAM FOR CUSTOM ORDERS.

ADDITIONALLY, ENJOY TAILORED SUPPORT FOR YOUR DESIGN BUSINESS, INCLUDING CONSOLIDATED BILLING, EASY ORDERING AND NEW PRODUCT PREVIEWS, AS WELL AS ACCESS TO A SINGLE POINT OF CONTACT TO HELP YOU MANAGE MULTIPLE CUSTOMER PROJECTS.

TO APPLY FOR THE QUARRY PREFERRED PARTNERS PROGRAM, PLEASE EMAIL US WITH YOUR CREDENTIALS AT TRADE@QUARRYIMPORTS.COM.

GETTING STARTED
ONCE YOUR EMAIL HAS BEEN SUBMITTED WITH VALID DOCUMENTATION CONTAINING YOUR NAME, OCCUPATION AND COMPANY, A QUARRY REPRESENTATIVE WILL RESPOND TO YOU BY EMAIL WITHIN 48 HOURS TO CONFIRM THE OUTCOME OF YOUR APPLICATION.

THE QUARRY PREFFERED PARTNERS PROGRAM IS ONLY FOR PROFESSIONAL INTERIOR DESIGNERS, ARCHITECTS, HOME STAGERS, LICENSED GENERAL CONTRACTORS,RESIDENTIAL DEVELOPERS, COMMERCIAL DEVELOPERS, AND OTHER INDUSTRY PROFESSIONALS THAT HAVE REASONABLE GROUNDS TO BE PART OF THE QUARRY PREFERRED PARTNERS PROGRAM. QUARRY IMPORTS HAS FULL DISCRETION OVER ACCEPTANCE INTO THE QUARRY PREFERRED PARTNERS PROGRAM.

QUARRY PREFERRED PARTNERS PROGRAM BENEFITS MAY ONLY BE USED BY THE NAMED QUARRY PREFERRED PARTNER ACCOUNT HOLDER AND THEIR RECORDED AUTHORIZED USERS. MISUSE OF THE PROGRAM WILL RESULT IN PROGRAM TERMINATION.

QUESTIONS?
CONTACT OUR DEDICATED QUARRY TRADE PROJECT SPECIALIST TEAM:
EMAIL TRADE@QUARRYIMPORTS.COM.

 


CLIENT SERVICE

WELCOME TO QUARRY.
 
WE ARE HAPPY TO ASSIST YOU WITH ANY QUESTION OR REQUEST YOU MAY HAVE. WE ARE OPEN FROM MONDAY TO FRIDAY 9AM TO 5PM MT.
FOR INFORMATION ABOUT SHIPMENTS, RETURNS AND OUR POLICIES, YOU MAY ALSO BROWSE THE DEDICATED SECTIONS.
WE LOOK FORWARD TO HEARING FROM YOU.

EMAIL
 
WE STRIVE TO REPLY TO YOU WITHIN 24H DURING BUSINESS DAYS.

PHONE

SPEAK TO A QUARRY AMBASSADOR:
MON-FRI 9AM-5PM MT

CHAT

CHAT WITH A QUARRY AMBASSADOR ON FACEBOOK MESSENGER:
MON-FRI 9AM-5PM MT


CLIENT SERVICE

 

OUR GOAL IS TO PROVIDE THE BEST POSSIBLE CUSTOMER EXPERIENCE – FROM SHOPPING OUR ONE OF A KIND STONE PRODUCTS TO THE FINAL DELIVERY, WE LOOK FORWARD TO OFFERING THE HIGHEST LEVEL OF QUALITY AND SERVICE.

 

DELIVERY INFORMATION

 

WE WILL SHIP THE PRODUCT(S) IN YOUR ORDER VIA UPS® COURIER TO THE DELIVERY ADDRESS IN CANADA. OUR SHIPPING PARTNER WILL REQUIRE A SIGNATURE BY YOU (OR AN ADULT AUTHORIZED BY YOU) UPON RECEIPT OF THE PRODUCTS. PLEASE NOTE THAT WE WILL NOT DELIVER PRODUCTS TO PO BOXES, AND WE WILL ONLY DELIVER ON NORMAL WORKING DAYS/HOURS (NOT ON WEEKENDS OR PUBLIC HOLIDAYS).

THE COURIER WILL MAKE THREE (3) DELIVERY ATTEMPTS TO DELIVER THE PACKAGE AND OBTAIN A SIGNATURE. THE FREQUENCY IS THREE (3) CONSECUTIVE ATTEMPTS ONE EACH DAY. AFTER THE 3RD ATTEMPT, WE WILL BRING THE PACKAGE TO THE UPS® CUSTOMER COUNTER. A POSTCARD WILL BE SENT INFORMING THAT THE PACKAGE MUST BE PICKED UP AT THE CUSTOMER COUNTER WITHIN 7 DAYS OR THE PACKAGE WILL BE RETURNED TO US AND WE WILL PROCESS THE RETURN. WHEN THIS OCCURS, WE WILL NOTIFY YOU AND THIS SHALL BE TREATED AS A FREE RETURN OF YOUR ORDER AND WE SHALL PROVIDE YOU WITH A REFUND FOR THESE PRODUCTS.

IF THE CUSTOMER HAS UPS MY CHOICE® , OR THE PACKAGE IS BEING DELIVERED TO AN AREA THAT HAS ACCESS POINTS, AFTER FIRST DELIVERY ATTEMPT MADE TO YOUR GIVEN ADDRESS COURIER WILL DROP OFF THE PACKAGE TO AN ACCESS POINT, AND THE CUSTOMER WILL HAVE 7 DAYS TO PICK THE PACKAGE UP FROM THE ACCESS POINT BEFORE IT IS RETURNED TO US AND WE WILL PROCESS THE RETURN. WHEN THIS OCCURS, WE WILL NOTIFY YOU AND THIS SHALL BE TREATED AS A FREE RETURN OF YOUR ORDER AND WE SHALL PROVIDE YOU WITH A REFUND FOR THESE PRODUCTS.

YOU MAY CHECK THE PROGRESS OF YOUR ORDER THROUGH THE LINK IN THE CONFIRMATION EMAIL OR THROUGH THE ORDER HISTORY SECTION IN THE MY ACCOUNT AREA OF OUR WEBSITE, WHERE YOU WILL BE AUTOMATICALLY REDIRECTED TO THE UPS WEBSITE.
 

RETURNS

 

SUBJECT TO THE TERMS AND CONDITIONS PROVIDED, YOU ARE ENTITLED TO RETURN PRODUCTS IF YOU CHANGE YOUR MIND ABOUT THE PRODUCTS WITHIN SIXTY (60) CALENDAR DAYS FROM RECEIPT.


TO PROCESS A RETURN, JUST FOLLOW THESE SIMPLE STEPS:
MAKE SURE THE PRODUCT HAS NOT BEEN ALTERED OR DAMAGED AND THAT IT HAS THE IDENTIFICATION TAG WITH THE DISPOSABLE SEAL STILL ATTACHED.
RETURNED ITEMS MUST BE ACCOMPANIED WITH THE ORIGINAL RECEIPT WHICH WAS INCLUDED IN THE PACKAGE SENT TO YOU.


PLEASE CONTACT RETURNS@QUARRYIMPORTS.COM TO REQUEST THE PRE-PAID RETURN LABEL.
THE CUSTOMER CARE WILL SEND YOU THE PRE-PAID LABEL BY EMAIL. THEN PREPARE THE PACKAGE AND APPLY THE PRE-PAID UPS® SHIPPING LABEL ON THE BOX OVER THE PREVIOUS DELIVERY INFORMATION. THE PACKAGE CAN BE GIVEN TO UPS® IN ONE OF THREE (3) WAYS

  1. THE RETURN SHIPMENT CAN BE GIVEN TO ANY UPS® DRIVER FREE OF CHARGE;
  2. A RETURN SHIPMENT CAN BE DROPPED OFF TO A UPS STORE®, DROP BOX, CUSTOMER CENTRE, ANY OFFICE DEPOT® OR STAPLES® LOCATION, OR ANY AUTHORIZED UPS® SHIPPING OUTLET FREE OF CHARGE;
  3. SCHEDULE A PICK UP ONLINE AT UPS.COM OR CALL 1-800-PICK-UPS® (742-5877). A CHARGE WILL BE ASSESSED FOR THIS SERVICE AT TIME PICK UP IS MADE.

PLEASE NOTE THE FOLLOWING IN RESPECT TO RETURNS:

  • THE PRODUCTS SHOULD NOT HAVE BEEN ALTERED OR DAMAGED;
  • ONLY QUARRY IMPORTS HAS THE RIGHT TO DETERMINE WHETHER PRODUCTS ARE IN THEIR ORIGINAL CONDITION;
  • THE IDENTIFICATION TAG WITH THE DISPOSABLE SEAL SHOULD STILL BE ATTACHED TO THE PRODUCTS;
  • THE PRODUCTS SHOULD BE RETURNED IN THEIR ORIGINAL PACKAGING.

PLEASE NOTE THAT WE ARE UNABLE TO ACCEPT RETURNS OF THE FOLLOWING PRODUCTS:

  • PRODUCTS THAT ARE PERSONALIZED OR MADE TO YOUR SPECIFICATIONS;
  • PRODUCTS THAT HAVE BECOME INSEPARABLY MIXED WITH OTHER ITEMS AFTER DELIVERY.

ALL RETURNED PRODUCTS WILL BE CHECKED BY QUARRY IMPORTS, WITHIN FIVE (5) WORKING DAYS FROM THE TIME WE RECEIVE THE PARCEL AND SEND YOU AN EMAIL CONFIRMING ACCEPTANCE OF THE RETURNED PRODUCTS AND THE REFUND DUE TO YOU. IN THE CASE OF A DENIED RETURN OUR CUSTOMER SERVICE WILL NOTIFY YOU OF THE REASON AND THE PACKAGE WILL BE RETURNED TO YOU. PLEASE NOTE THAT VARIOUS PAYMENT PROVIDERS HAVE DIFFERENT PROCESSING TIMES FOR REFUNDS AND IT MAY TAKE A NUMBER OF WORKING DAYS FOR REFUNDS TO BE PROCESSED BACK TO YOUR ORIGINAL FORM OF PAYMENT.


IF YOU PREFER, YOU MAY RETURN PRODUCTS USING A COURIER OF YOUR CHOICE. WE SUGGEST USING A SHIPPING SERVICE THAT ALLOWS YOU TO TRACK AND INSURE YOUR PACKAGE, AS WE ARE NOT RESPONSIBLE FOR RETURNED PRODUCTS DURING DELIVERY WHEN YOU ARRANGE SHIPPING YOURSELF.

SHIP RETURNS TO:
QUARRY IMPORTS INC.
#320, 16 RENAULT CRESCENT
ST. ALBERT, ALBERTA T8N 4B8, CANADA

(YOU CAN FIND THIS ADDRESS ALSO ON PRE-PAID LABEL AND ON RETURN FORM).
PLEASE CONTACT RETURNS@QUARRYIMPORTS.COM

WARRANTY INFORMATION

 

PRODUCT WARRANTY GUIDE QUARRY IMPORTS LTD.

QUARRY IMPORTS LTD. GUARANTEES TO THE ORIGINAL BUYER/CONSUMER THAT ITS PRODUCT SHALL BE FREE FROM DEFECTS IN WORKMANSHIP WHEN USED PROPERLY AND NORMALLY FOR A PERIOD OF ONE (1) YEAR FROM THE DATE OF ORIGINAL PURCHASE. THE SOLE RESPONSIBILITY OF QUARRY IMPORTS LTD. UNDER THIS WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT. THIS WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN ALTERED OR MODIFIED IN ANY WAY OR IF IT HAS NOT BEEN USED IN A LINE WITH AND ACCORDING TO THE INSTRUCTIONS.

QUARRY IMPORTS LTD. IS NOT RESPONSIBLE FOR THE COSTS CAUSED BY EXCHANGE OR REPAIRING ONE OF ITS PRODUCTS AND WILL NOT BE LIABLE FOR ANY APPROPRIATE DAMAGES.

TERMS & CONDITIONS

 

THE PRODUCTS MARKETED ON THE WWW.QUARRYIMPORTS.COM WEBSITE (HEREINAFTER, THE “WEBSITE”) ARE SOLD AND INVOICED BY QUARRY IMPORTS INC. (HEREINAFTER, “QUARRY IMPORTS” OR “QUARRY” OR THE “SELLER”) A COMPANY HAVING ITS REGISTERED OFFICE IN 16 RENAULT CRESCENT, ST. ALBERT,. ALBERTA T8N 4B8, CANADA.
 
FOR ANY INFORMATION ON PURCHASE ORDERS, DELIVERIES AND, MORE IN GENERAL, PURCHASES, PLEASE CONTACT QUARRY CUSTOMER CARE AT THE FOLLOWING ADDRESSES:
• EMAIL AT CUSTOMERSERVICE@QUARRYIMPORTS.COM
1. ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE AND CLOSING
1.1 QUARRY OFFERS FOR SALE ON THE WEBSITE THE PRODUCTS TO END CONSUMERS, NAMELY, TO PERSONS WHO BUY THEM FOR REASONS UNRELATED TO THE ACTIVITIES, IF ANY, CARRIED BY SAID PERSONS FOR BUSINESS, ENTREPRENEURIAL OR PROFESSIONAL PURPOSES (“CUSTOMER”). QUARRY RESERVES THEREFORE THE RIGHT NOT TO PROCESS ORDERS PLACED BY PERSONS OTHER THAN THE "CONSUMER" OR, IN ANY CASE, ORDERS THAT ARE NOT CONSISTENT WITH ITS BUSINESS POLICY.
1.2 THE AGREEMENT EXECUTED BETWEEN QUARRY AND CUSTOMER SHALL BE DEEMED CONSUMMATED UPON ACCEPTANCE OF THE ORDER, INCLUDING PARTIAL ACCEPTANCE, BY QUARRY. IF THE ORDER IS NOT ACCEPTED BY QUARRY, QUARRY SHALL IMMEDIATELY INFORM CUSTOMER THEREOF.
1.3 BY PLACING AN ORDER IN ACCORDANCE WITH THE ENVISAGED MODALITIES, AND WITH THE ORDER FORM MADE AVAILABLE ON THE WEBSITE (HEREINAFTER, THE "ORDER"), CUSTOMER DECLARES THAT IT HAS READ AND UNDERSTOOD ALL OF THE INDICATIONS GIVEN DURING THE PURCHASE PROCEDURE, AND THAT IT ACCEPTS, IN FULL, THESE GENERAL CONDITIONS (HEREINAFTER, THE "CONDITIONS").
1.4 THESE CONDITIONS MAY BE PRINTED OR STORED ON PERMANENT STORAGE DEVICES, IN ACCORDANCE WITH THE APPLICABLE LEGISLATION CURRENTLY IN FORCE.
 
2. HOW TO BUY THE PRODUCTS
2.1 THE PRODUCTS OFFERED FOR SALE BY QUARRY ARE ONLY AND EXCLUSIVELY THE ONES DISPLAYED ON THE WEBSITE WHEN THE ORDER IS PLACED, AS DESCRIBED IN THE RELEVANT PRODUCT INFORMATION SHEET.
IT REMAINS IN ANY CASE UNDERSTOOD THAT, SINCE THE IMAGES INCLUDED IN THE PRODUCT INFORMATION SHEET ARE PROVIDED FOR INFORMATION PURPOSES ONLY AND MAY NOT BE REPRESENTATIVE OF ALL OF THE SPECIFICATIONS OF THE PRODUCT, COLOURS AND SIZES MAY DIFFER ON ACCOUNT OF THE DIFFERENCES IN SCREENS AND SYSTEMS USED BY CUSTOMERS FOR ACCESSING THE WEBSITE.
2.2 CUSTOMER CAN PLACE AN ORDER BY DULY FILLING-IN THE ORDER FORM MADE AVAILABLE ON THE WEBSITE AND SENDING IT IN ACCORDANCE WITH THE INDICATIONS PROVIDED IN THE WEBSITE, AFTER HAVING CAREFULLY REVIEWED THESE CONDITIONS, THE PRODUCT SPECIFICATIONS, THE RELEVANT PRICE (INCLUSIVE OF ALL APPLICABLE TAXES AND CHARGES), SHIPPING COSTS (INCLUDING THE ANCILLARY COSTS THAT MAY BE INCURRED IN CASE A SHIPPING AND DELIVERY METHOD QUICKER AND/OR DIFFERENT FROM THE STANDARD ONE IS CHOSEN) AND OTHER APPLICABLE CHARGES.
2.3 QUARRY SHALL CONFIRM THAT THE ORDER HAS BEEN PROPERLY RECEIVED BY SENDING AN EMAIL MESSAGE TO THE ADDRESS NOTIFIED BY CUSTOMER. THE EMAIL SHALL CONTAIN A SHORT DESCRIPTION OF THE CONDITIONS OF PURCHASE, AS PROVIDED FOR BY THE APPLICABLE LEGISLATION, AS WELL AS THE INFORMATION ENTERED BY CUSTOMER INTO THE ORDER FORM, TO ENABLE HIM/HER DOUBLE CHECK SUCH INFORMATION AND, IF NECESSARY, IMMEDIATELY REPORT INCORRECT DATA, IF ANY. THE SALES CONTRACT BETWEEN QUARRY AND CUSTOMER WILL ONLY BE FORMED WHEN QUARRY SENDS THIS CONFIRMATION, AND WILL ONLY RELATE TO THOSE PRODUCTS IDENTIFIED IN THE CONFIRMATION.
 
3. PRICE AND TERMS OF PAYMENT
3.1 THE PRICES INDICATED ON THE WEBSITE ARE NOT INCLUSIVE OF TAXES AND VAT (USA AND CANADA SALES TAX ARE ADDED AT THE MOMENT OF THE SALE). CUSTOMER SHALL BE INFORMED IN ADVANCE OF SHIPPING COSTS OR FEES, IF ANY, THROUGH THE WEBSITE.
3.2 IT IS POSSIBLE THAT, DESPITE QUARRY’S EFFORTS, SOME PRICES INDICATED ON THE WEBSITE MAY BE INCORRECT. QUARRY RESERVES THE RIGHT TO REJECT OR CANCEL ANY ORDERS PLACED FOR PRODUCTS LISTED AT THE INCORRECT PRICE, WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD OR DEBIT CARD CHARGED, AND QUARRY DOES NOT HAVE TO PROVIDE THE PRODUCTS TO YOU. IF YOUR CREDIT CARD OR DEBIT CARD HAS ALREADY BEEN CHARGED FOR THE PURCHASE AND YOUR ORDER IS CANCELLED, QUARRY WILL PROMPTLY ISSUE A CREDIT TO YOUR CREDIT CARD OR DEBIT CARD ACCOUNT IN THE AMOUNT OF THE CHARGE.
3.3 THE PAYMENTS CAN BE MADE ONLY THROUGH CREDIT CARD AND THE TRANSACTION WILL BE PROCESSED THROUGH A SECURE SERVER SELECTED BY QUARRY.
3.4 UNDER NO CIRCUMSTANCES AND AT NO STAGE OF THE PAYMENT PROCESS WILL THE DETAILS OF THE CREDIT CARD OF CUSTOMER BE DISCLOSED TO QUARRY BECAUSE SUCH DETAILS WILL BE DIRECTLY SENT, IN A SECURE MANNER, TO THE WEBSITE OF THE FINANCIAL INSTITUTION IN CHARGE OF THE TRANSACTION. SINCE NONE OF SUCH DATA WILL BE STORED IN QUARRY’S FILES, QUARRY WILL NOT BE LIABLE FOR FRAUDULENT AND UNLAWFUL USES, IF ANY, MADE BY THIRD PARTIES OF THE CUSTOMER’S CREDIT CARD DURING THE PAYMENT PROCEDURE.
 
4. DELIVERY OF THE PRODUCTS AND RELEVANT EXPENSES
4.1 QUARRY, ITS SUPPLIERS AND ITS LOGISTICS SERVICE PROVIDERS SHALL DELIVER THE PRODUCTS PURCHASED BY CUSTOMER AT THE ADDRESS AND ON THE DATE INDICATED BY THE LATTER IN THE ORDER, AT THE COST SPECIFICALLY INDICATED IN THE WEBSITE BEFORE THE ORDER IS DISPATCHED. QUARRY RESERVES THE RIGHT TO ACCEPT OR REFUSE ANY REQUEST FOR DELIVERIES TO BE MADE OUTSIDE THE CANADIAN TERRITORY. THE DELIVERY TIMES INDICATED BY QUARRY ARE PURELY INDICATIVE. ANY DELAY ON SUCH TIMES, OR PARTIAL DELIVERIES OF THE PRODUCT, SHALL NOT ENTITLE CUSTOMER TO REJECT THE PRODUCT AND CLAIM COMPENSATIONS OR INDEMNITIES.
4.2 UPON DELIVERY OF THE PRODUCTS, CUSTOMER SHALL MAKE SURE THAT:
4.2.1 THE NUMBER OF ITEMS DELIVERED CORRESPONDS TO THE NUMBER INDICATED IN THE BILL OF PARCELS.
4.2.2 THE PACKAGING IS INTACT, NOT DAMAGED OR WET, AND, IN ANY CASE, UNALTERED, INCLUDING THE SEALING MATERIAL (SELLOTAPE OR METAL STRAPPING SEALS).
4.3 ANY DAMAGE DETECTED IN THE PACKAGING AND/OR THE PRODUCT, AND ANY DISCREPANCY FOUND IN THE NUMBER OF ITEMS OR IN THE INDICATIONS CONTAINED IN THE BILL OF PARCELS, SHALL BE IMMEDIATELY REPORTED IN THE BILL OF PARCEL TO BE RETURNED TO THE COURIER.
4.4 ANY PROBLEM CONCERNING THE INTEGRITY OF THE PRODUCTS RECEIVED, THEIR NUMBER AND COMPLETENESS MUST BE REPORTED WITHIN 7 DAYS FROM THE RELEVANT DELIVERY, IN ACCORDANCE WITH THE MODALITIES SET FORTH IN THIS DOCUMENT.
 
5 RIGHT OF CANCELLATION
5.1 CUSTOMER HAS THE RIGHT TO CANCEL A PURCHASE CONTRACT WITHIN CERTAIN PERIODS IF QUARRY DOES NOT COMPLY WITH THE APPLICABLE CONSUMER PROTECTION LEGISLATION OF CANADA.
5.2 TO EXERCISE THE CANCELLATION RIGHT, CUSTOMER MUST NOTIFY QUARRY OF THE DECISION TO WITHDRAW FROM THE PURCHASE CONTRACT BY AN UNEQUIVOCAL STATEMENT WITHIN THE APPLICABLE CANCELLATION PERIOD. CUSTOMER MUST SEND THIS NOTIFICATION TO QUARRY EITHER BY EMAIL TO CUSTOMERSERVICE@QUARRYIMPORTS.COM OR BY POST TO QUARRY IMPORTS, 320, 16 RENAULT CRESCENT, ST. ALBERT, ALBERTA T8N 4B8, CANADA, ADDRESSED TO THE ATTENTION OF COMMERCIAL DEPARTMENT.
5.3 ONCE QUARRY RECEIVES CUSTOMER’S PROPER NOTIFICATION, QUARRY WILL CONTACT CUSTOMER BY EMAIL WITH THE RELEVANT INFORMATION ON WHERE TO SEND THE PRODUCTS BEING RETURNED.
5.4 CUSTOMER MUST SEND BACK THE PRODUCTS UNUSED AND UNOPENED AND IN THE SAME CONDITION AS DELIVERED, WITH THE APPROPRIATE PURCHASING DOCUMENTATION, WITHOUT UNDUE DELAY, AND IN ANY EVENT NOT LATER THAN 30 (THIRTY) DAYS FROM THE LATER OF (I) THE DAY ON WHICH CUSTOMER NOTIFIES QUARRY OF THE CANCELLATION OF THE PURCHASE CONTRACT OR (II) THE DAY THE PRODUCTS WERE DELIVERED TO CUSTOMER.
 
6. RIGHT OF WITHDRAWAL
6.1 IN ADDITION TO CUSTOMER’S CANCELLATION RIGHTS UNDER APPLICABLE LAWS DESCRIBED IN THE PREVIOUS SECTION, CUSTOMER IS ENTITLED TO WITHDRAW FROM THE PURCHASE AGREEMENT FOR ANY REASON, WITHOUT PENALTY AND WITHOUT THE NEED TO GIVE ANY EXPLANATION, WITHIN 30 (THIRTY) DAYS FROM THE DATE OF DELIVERY OF THE PRODUCTS.
6.2 CUSTOMER MAY EXERCISE THE RIGHT OF WITHDRAWAL SET FORTH IN ART. 6.1 ABOVE, BY FILLING IN THE BLANKS THE SPECIFIC FORM MADE AVAILABLE IN THE PACKAGING OF THE PRODUCT TO BE GIVEN BACK (THE "RETURN FORM ").
6.3 IN THE EVENT OF WITHDRAWAL, CUSTOMER SHALL DISPATCH THE GOODS BACK TO QUARRY WITHIN 30 (THIRTY) DAYS FROM THE DATE OF DELIVERY FOLLOWING, AT HIS/HER DISCRETION, ONE OF THE FOLLOWING MODALITIES:
6.3.1 SEND THE PRODUCT/S TO BE GIVEN BACK TO ONE OF THE QUARRY DISTRIBUTION CENTER/WAREHOUSE REFERRED TO IN THE RETURN FORM BY MEANS OF THE COURIER INDICATED BY QUARRY IN THE RETURN FORM (SUCH MEANS OF REDELIVERY IS ON THE SELLER'S EXCLUSIVE COST);
6.3.2 SEND OF THE PRODUCT/S TO BE GIVEN BACK TO ONE OF THE QUARRY DISTRIBUTION CENTER/WAREHOUSE EXPRESSLY REFERRED TO IN THE RETURN FORM BY MEANS OF THE COURIER CHOSEN BY THE CUSTOMER (IN SUCH EVENT, THE COSTS FOR THE REDELIVERY WILL BE ON THE CUSTOMER'S EXCLUSIVE ACCOUNT);
6.4 THE PRODUCT MUST BE GIVEN BACK ALONG WITH THE ORIGINAL PACKAGING (INCLUDING THE PACKAGING MATERIALS AND THE DOCUMENTS, IF ANY, ACCESSORIES, LABELS, TAGS, SEALS, ETC.) AND IT IS TO BE CAREFULLY STORED AND USED ONLY FOR THE TIME STRICTLY NECESSARY TO VERIFY ITS NATURE, SPECIFICATIONS AND SIZE, AND MUST SHOW NO SIGNS OF WEAR OR DIRT, AS INDICATED BELOW:
 
• THE TRANSIT OF THE PRODUCT/S, UNTIL THE CUSTOMER RECEIVES CONFIRMATION THAT THE PRODUCT HAS BEEN PROPERLY RETURNED AND DELIVERED TO THE QUARRY DISTRIBUTION CENTER/WAREHOUSE, SHALL BE AT THE CLIENT'S EXCLUSIVE RESPONSIBILITY FOR THE CASES INDICATED UNDER POINT 6.3.2. THEREFORE, IF THE PRODUCT HAS BEEN DAMAGED DURING TRANSIT, QUARRY SHALL INFORM CUSTOMER THEREOF IN ORDER TO ENABLE THE LATTER TO PROMPTLY SEND THE RELEVANT COMPLAINT TO THE COURIER AND CLAIM A REFUND; THE PRODUCT WILL BE MADE AVAILABLE TO CUSTOMER AND THE WITHDRAWAL NOTICE WILL BE CANCELLED;
• QUARRY ACCEPTS NO RESPONSIBILITY FOR PRODUCTS DAMAGED, STOLEN OR LOST WHILE IN TRANSIT, OR, IN ANY CASE, IN RELATION TO THEIR SHIPPING, WHENEVER THE SHIPPING BACK TO QUARRY IS PROCESSED ACCORDING TO ONE OF THE MODALITIES INDICATED UNDER POINT 6.3.2.
 
6.5 QUARRY SHALL REFUND TO CUSTOMER THE WHOLE AMOUNT ALREADY PAID BY THE LATTER, INCLUDING STANDARD SHIPPING COSTS THAT THE SAME MAY HAVE INCURRED IN RELATION TO THE RETURNED PRODUCTS (EXCLUSIVE OF ANY ADDITIONAL COST INCURRED AS A RESULT OF A DIFFERENT AND/OR QUICKER TYPOLOGY OF SHIPPING AND DELIVERY) WITHIN 14 (FOURTEEN) DAYS FROM THE DATE FROM THE DATE THE PRODUCT IS RETURNED TO QUARRY, THE AMOUNT INITIALLY CHARGED TO CUSTOMER WILL BE WRITTEN-OFF USING THE SAME MEANS OF PAYMENT USED BY CUSTOMER IN THE INITIAL TRANSACTION. IN ANY CASE, NO AMOUNT SHALL BE CHARGED TO CUSTOMER IN RELATION TO THE REFUND. QUARRY MAY WITHHOLD THE REFUND UNTIL THE RETURNED PRODUCT IS PROPERLY RECEIVED BY QUARRY OR UNTIL CUSTOMER DEMONSTRATES THAT THE PRODUCT HAS BEEN CORRECTLY RETURNED, WHICHEVER IS EARLIER.
6.6 ONCE THE PRODUCTS ARE RECEIVED, QUARRY WILL CHECK THEM IN ORDER TO VERIFY THAT THEY ARE CONSISTENT WITH THE TERMS AND CONDITIONS SET FORTH IN THIS CLAUSE AND, SHOULD THE RESULTS OF SUCH VERIFICATION BE NEGATIVE, IT SHALL INFORM CUSTOMER BY EMAIL THAT THE VALUE OF THE RETURNED PRODUCTS IS REDUCED DUE TO CUSTOMER’S FAILURE TO COMPLY WITH THE CONDITIONS MENTIONED ABOVE. BY THE SAME MAIL, QUARRY SHALL ALSO NOTIFY THE AMOUNT THAT IT WILL DEDUCT FROM THE AMOUNT TO BE REFUNDED, UNLESS CUSTOMER ELECTS TO HAVE, AT ITS OWN EXPENSE, THE PRODUCTS SENT BACK TO HIM/HER IN THE SAME CONDITIONS IN WHICH THEY WERE RETURNED TO QUARRY.
6.7 IN THE EVENT THAT THE RIGHT OF WITHDRAWAL IS FORFEITED, QUARRY SHALL SEND BACK TO CUSTOMER THE PURCHASED PRODUCT, CHARGING THE LATTER WITH THE RELEVANT SHIPPING COSTS AND, IF ALREADY REFUNDED, THE PRICE OF THE PRODUCT.
 
7. WARRANTIES
7.1 ALL PRODUCTS SOLD BY QUARRY ARE COVERED BY A 24 (TWENTY-FOUR) MONTH GUARANTEE FOR LACK OF CONFORMITY. TO BENEFIT FROM THE GUARANTEE, CUSTOMER MUST KEEP THE RELEVANT INVOICE, OR RECEIPT OF PAYMENT, TOGETHER WITH THE BILL OF PARCELS.
7.2 THE WARRANTY FOR LACK OF CONFORMITY WILL BE APPLICABLE ONLY IF THE PRODUCT HAS BEEN USED CORRECTLY, IN COMPLIANCE WITH ITS INTENDED PURPOSE AND IN ACCORDANCE WITH THE USE AND WASHING INSTRUCTIONS CONTAINED IN AND/OR FURNISHED WITH THE PRODUCT.
7.3 IN THE EVENT THAT QUARRY IS UNABLE, FOR ANY REASON, TO RETURN THE GUARANTEED PRODUCT (RESTORED OR REPLACED), OR IF THE RESTORATION OR REPLACEMENT PROVES TO BE TOO BURDENSOME ALSO IN CONSIDERATION OF THE VALUE OF THE PRODUCT, QUARRY MAY ADEQUATELY REDUCE THE PAID PRICE OR MAKE A FULL REFUND, AND THE AGREEMENT WILL BE TERMINATED.
7.4 IF A PRODUCT RETURN IS ENVISAGED IN THE WARRANTY, CUSTOMER WILL RETURN THE PRODUCT WITH ALL ITS PARTS (INCLUDING DOCUMENTS AND ACCESSORIES).
 
8. CLAIMS AND QUERIES
8.1 ANY CLAIM OR QUESTION CAN BE SENT TO QUARRY EMAIL ADDRESS CUSTOMERSERVICE@QUARRYIMPORTS.COM
 
9. PRIVACY
9.1 ANY PERSONAL DATA COLLECTED WHEN AN ORDER IS PLACED SHALL BE PROCESSED BY QUARRY FOR THE SOLE PURPOSE OF SATISFYING CUSTOMER’S EXPRESS REQUESTS, AND OTHERWISE IN COMPLIANCE WITH THE LEGISLATION APPLICABLE TO PRIVACY AND WITH THE PRIVACY POLICY AVAILABLE ON THE WEBSITE. OTHER PROCESSING, IF ANY, OF SUCH DATA SHALL BE CARRIED OUT ONLY WITH CUSTOMER’S EXPRESS CONSENT OR AS OTHERWISE REQUIRED OR PERMITTED BY LAW.
 
10. APPLICABLE LAW
10.1 THE SALE AGREEMENT UNDER THESE CONDITIONS AND ITS PERFORMANCE ARE GOVERNED BY CANADIAN LAW, WITHOUT GIVING EFFECT TO THE CONFLICTS OF LAW PROVISIONS THEREOF OR THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS. ANY DISPUTE THAT MAY ARISE OUT OF OR IN RELATION TO THE AGREEMENT SHALL BE SUBMITTED TO THE COMPETENT COURT OF THE PLACE WHERE CUSTOMER RESIDES.
 

PRIVACY POLICY

 

QUARRY IMPORTS INC. IS AWARE THAT THE PERSONAL DATA OF ITS CUSTOMERS AND OTHER INDIVIDUALS IS IMPORTANT AND IT THEREFORE INTENDS TO PROVIDE INFORMATION AND REASONABLE CONTROL REGARDING HOW PERSONAL DATA COLLECTED THROUGH THIS WEBSITE (THE “WEBSITE”), IS HANDLED, USED AND DISCLOSED.

  1. THE DATA CONTROLLER OF THE DATA COLLECTED AND PROCESSED THROUGH THE WEBSITE. THE WEBSITE IS OWNED AND OPERATED BY THE FOLLOWING DATA CONTROLLER:
    • QUARRY IMPORTS INC. 16 RENAULT CR. ST. ALBERT, AB T8N4B8 (HEREINAFTER REFERRED TO AS, "QUARRY").
    • QUARRY IS RESPONSIBLE AND ACCOUNTABLE FOR THE PERSONAL DATA IT COLLECTS, USES AND DISCLOSES.
  2. DATA PROCESSORS AND AFFILIATES
    • QUARRY MAY UTILIZE ITS AFFILIATED ENTITIES (“AFFILIATES”) AND MAY ALSO ENGAGE, FOR ORGANIZATIONAL AND FUNCTIONAL REASONS, A NUMBER OF EXTERNAL ENTITIES TO ACT AS DATA PROCESSORS (I.E. SERVICE PROVIDERS) IN CONNECTION WITH THE PURPOSES OUTLINED BELOW AND PURPOSES AUTHORIZED OR REQUIRED BY APPLICABLE LAW. DATA PROCESSORS ARE SELECTED TAKING INTO ACCOUNT THEIR EXPERTISE, COMPETENCE, AND RELIABILITY AND MUST CONFIRM THEY WILL ACT IN STRICT COMPLIANCE WITH APPLICABLE DATA PROTECTION LEGISLATION. DATA PROCESSORS ARE OBLIGED TO PROCESS THE PERSONAL DATA OF WEBSITE USERS IN ACCORDANCE WITH THE INSTRUCTIONS RECEIVED FROM QUARRY. QUARRY HAS DESIGNATED AS INTERNAL DATA PROCESSOR THE PRIVACY MANAGER.
    • QUARRY, ITS AFFILIATES, AND EXTERNAL DATA PROCESSORS MAY BE LOCATED OUTSIDE OF YOUR COUNTRY, STATE OR PROVINCE AND, ACCORDINGLY, YOUR DATA MAY BE TRANSFERRED TO SUCH OTHER JURISDICTIONS AND, THUS, MAY BE ACCESSIBLE TO LAW ENFORCEMENT AND REGULATORY BODIES IN SUCH OTHER JURISDICTIONS ACCORDING TO THE LAWS APPLICABLE IN SUCH OTHER JURISDICTIONS.
    • FOR FURTHER INFORMATION ON THE DATA CONTROLLER AND TO OBTAIN A LIST OF AFFILIATES AND EXTERNAL DATA PROCESSORS, PLEASE CONTACT QUARRY AT THE FOLLOWING ADDRESS PRIVACY@QUARRY.COM.
  3. WHAT DATA WILL BE COLLECTED THROUGH THE WEBSITE, AND PURPOSES FOR USE AND DISCLOSURE OF DATA
    • PERSONAL DATA COLLECTED THROUGH THE WEBSITE MAY BE USED OR DISCLOSED FOR VARIOUS PURPOSES WHICH INCLUDE THE FOLLOWING:
      • (A) DATA CONCERNING YOUR VISIT AND BROWSING OF THE WEBSITE IS USED TO EVALUATE AND ENHANCE THE FUNCTIONING OF THE WEBSITE AND TO ENHANCE AND CUSTOMIZE YOUR WEBSITE EXPERIENCE (WHICH MAY INCLUDE DIRECTING YOUR ATTENTION TO QUARRY PRODUCTS OR SERVICES, SPECIAL EVENTS, OFFERS, PROMOTIONS, WISH LISTS, SURVEYS OR SIMILAR ITEMS) AND FOR MARKETING PURPOSES PLEASE SEE IN THIS RESPECT OUR SPECIFIC COOKIE POLICY AVAILABLE HERE BELOW;
      • (B) DATA YOU HAVE VOLUNTARILY PROVIDED ON THE WEBSITE (E.G. IN COMPLETING THE ONLINE REGISTRATION FORM FOR YOUR QUARRY PERSONAL ACCOUNT, OR IN POSTING INFORMATION ON THE WEBSITE) AND DATA OTHERWISE LAWFULLY ACQUIRED (E.G. THOUGH A MOBILE APPLICATION, SOCIAL MEDIA OR A PUBLIC SPACE) MAY BE USED OR DISCLOSED AS DESCRIBED IN THIS WEBSITE PRIVACY POLICY AND AS OUTLINED IN THE PRIVACY POLICY FOR ONLINE SALES HERE BELOW;
      • (C)   DATA THAT YOU HAVE PROVIDED (OR AUTHORIZED US TO COLLECT) WHEN SUBMITTING AN APPLICATION FOR EMPLOYMENT WITH QUARRY MAY BE USED OR DISCLOSED IN CONNECTION WITH RECRUITMENT AND HIRING AND AS REASONABLE TO ESTABLISH, MANAGE AND/OR TERMINATE AN EMPLOYMENT RELATIONSHIP WITH QUARRY OR ITS AFFILIATES;
      • (D)   WHERE YOU HAVE PROVIDED EXPRESS CONSENT, OR WHERE OTHERWISE AUTHORIZED BY APPLICABLE LAW, QUARRY MAY USE OR DISCLOSE THE DATA FOR ITS MARKETING PURPOSES (AND THAT OF AFFILIATES), WHICH MAY INCLUDE SENDING YOU NEWSLETTERS, ELECTRONIC MESSAGES, INFORMATION AND UPDATES ON PRODUCTS, SALES, SPECIAL EVENTS, OFFERS, AND PROMOTIONS (E.G. QUARRY’S NEWSLETTER),
      • (E)   WHERE YOU HAVE PROVIDED EXPRESS CONSENT, OR WHERE OTHERWISE AUTHORIZED BY APPLICABLE LAW, QUARRY MAY USE OR DISCLOSE THE DATA FOR ANALYSING YOUR SPENDING HABITS AND PREFERENCES TO ENABLE QUARRY TO ADAPT ITS PRODUCTS AND INITIATIVES TO MEET YOUR TASTES AND REQUIREMENTS;
      • (F)   GENERALLY, DATA MAY BE USED OR DISCLOSED TO PROTECT THE ASSETS, RIGHTS, PROPERTY OR SECURITY OF QUARRY, ITS AFFILIATES, EMPLOYEES AND CUSTOMERS (INCLUDING THE COLLECTION OF DEBTS, THE SECURITY AND FUNCTIONING OF THE WEBSITE AND RELATED SYSTEMS, THE ADVANCEMENT OR DEFENCE OF LEGAL PROCEEDINGS, CLAIMS, OR COMPLAINTS) AND TO ASSIST WITH LAW ENFORCEMENT/REGULATORY INVESTIGATIONS OR PROCEEDINGS WHERE REASONABLE AND/OR AUTHORIZED BY APPLICABLE LAW;
      • (G)   DATA MAY BE USED OR DISCLOSED IN CONNECTION WITH A POTENTIAL OR COMPLETED TRANSACTION INVOLVING THE SALE OR ACQUISITION OF SOME OR ALL OF THE BUSINESS OF QUARRY OR ITS AFFILIATES, AS OUTLINED IN THE PRIVACY POLICY FOR ONLINE SALES HERE BELOW.
      • (H)   GENERALLY, DATA MAY BE USED OR DISCLOSED AS AUTHORIZED OR REQUIRED BY APPLICABLE LAW.
  4. HOW YOUR PERSONAL DATA WILL BE PROCESSED
    • PERSONAL DATA COLLECTED THROUGH THE WEBSITE WILL BE MAINLY PROCESSED BY ELECTRONIC MEANS, ADOPTING REASONABLE SECURITY MEASURES SO AS TO MINIMIZE RISKS SUCH AS DESTRUCTION OR LOSS OF THE DATA, INCLUDING ACCIDENTAL LOSS, UNAUTHORIZED ACCESS, OR UNAUTHORIZED PROCESSING.
    • HOWEVER, SINCE THE DATA WILL BE TRANSMITTED VIA ELECTRONIC NETWORKS, THE ABOVE MEASURES CANNOT COMPLETELY EXCLUDE THE RISK OF UNAUTHORIZED ACCESS OR DISSEMINATION OF THE DATA. TO THIS END, WE RECOMMEND YOU CHECK REGULARLY THAT YOUR PC IS ENDOWED WITH SOFTWARE CAPABLE OF PROVIDING ADEQUATE PROTECTION (SUCH AS UPDATED ANTIVIRUS SYSTEMS) FOR THE ONLINE TRANSMISSION, INBOUND AND OUTBOUND, OF THE DATA, AND THAT YOUR INTERNET SERVICE PROVIDER HAS ADOPTED ADEQUATE SECURITY MEASURES FOR SECURE ONLINE TRANSMISSION OF YOUR DATA (SUCH AS FIREWALL AND ANTI-SPAM MECHANISMS).
  5. OBLIGATORY OR VOLUNTARY NATURE OF PROVIDING THE REQUESTED DATA
    • GENERALLY, QUARRY WILL OBTAIN YOUR CONSENT TO COLLECT, USE OR DISCLOSE PERSONAL DATA EXCEPT WHERE QUARRY IS AUTHORIZED OR REQUIRED BY APPLICABLE LAW TO DO SO WITHOUT CONSENT. FOR EXAMPLE, QUARRY MAY COLLECT, USE OR DISCLOSE PERSONAL DATA WITHOUT YOUR KNOWLEDGE OR CONSENT IN CONNECTION WITH:
      • COLLECTING OR PAYING A DEBT;
      • OBTAINING LEGAL ADVICE; OR
      • INVESTIGATING BREACH OF AN AGREEMENT OR CONTRAVENTION OF A LAW WHERE OBTAINING CONSENT WOULD COMPROMISE THE INVESTIGATION.
      • CONSENT MAY BE IMPLIED IN SOME CIRCUMSTANCES, FOR EXAMPLE, WHERE YOU ARE NOTIFIED OF INTENDED PURPOSES FOR THE COLLECTION, USE OR DISCLOSURE OF YOUR PERSONAL DATA (SUCH AS THROUGH THIS PRIVACY AND YOU CONTINUE WITH USE OF THE WEBSITE, SERVICES AND/OR TRANSACTIONS FOLLOWING SUCH NOTIFICATION.
      • AS OUTLINED IN FURTHER DETAIL IN OUR PRIVACY POLICY, THE PROVISION OF PERSONAL DATA REQUESTED BY QUARRY AS PART OF AN ONLINE TRANSACTION (E.G., E-MAIL ADDRESS, POSTAL ADDRESS, TELEPHONE NUMBER, AND CREDIT CARD INFORMATION), IS COMPULSORY FOR EXECUTING, THROUGH THE WEBSITE, THE PRODUCT PURCHASE, EXCHANGE OR RETURN TRANSACTION.
      • THE USE AND/OR DISCLOSURE OF YOUR PERSONAL DATA FOR MARKETING AND PURCHASE HABIT ANALYSIS PURPOSES IS VOLUNTARY AND OPTIONAL, AND IS UNDERTAKEN BASED ON YOUR EXPRESS CONSENT, AS NOTED IN ITEMS (D) AND (E) UNDER HEADING 3 ABOVE. YOUR DECISION NOT TO CONSENT TO SUCH PURPOSES WILL NOT PREVENT YOUR USE OF THE WEBSITE, BUT IT MAY AFFECT, FOR EXAMPLE, QUARRY’S ABILITY TO PROVIDE YOU WITH NEWSLETTERS AND INFORMATION ABOUT SPECIAL EVENTS, OFFERS, DISCOUNTS, GIFTS, PROMOTIONS, SURVEYS OR SIMILAR ITEMS.
  6. SCOPE OF DISSEMINATION OF THE DATA
    • QUARRY USES AND/OR DISCLOSES YOUR PERSONAL DATA ONLY AS AUTHORIZED OR REQUIRED BY APPLICABLE LAW AND AS INDICATED IN THIS WEBSITE PRIVACY POLICY AND IN THE PRIVACY POLICY FOR ONLINE SALES.
    • QUARRY’S EMPLOYEES AND CONSULTANTS ACCESS AND USE PERSONAL DATA ON A “NEED TO KNOW” BASIS, ACCORDING TO THEIR ROLES AND DUTIES. QUARRY’S USE OF DATA PROCESSORS (WHICH INCLUDE AFFILIATES) IS OUTLINED ABOVE UNDER HEADING 2.
  7. SECURITY AND RETENTION OF THE DATA
    • QUARRY PROTECTS PERSONAL DATA BY MAKING REASONABLE SECURITY ARRANGEMENTS TO PREVENT UNAUTHORIZED ACCESS, COLLECTION, USE, DISCLOSURE, COPYING, MODIFICATION, DISPOSAL OR SIMILAR RISKS - THIS INCLUDES SECURITY ARRANGEMENTS WITH DATA PROCESSORS, AS DESCRIBED ABOVE UNDER HEADING 2.
    • QUARRY WILL NOT RETAIN PERSONAL DATA INDEFINITELY AND WILL DESTROY, ERASE OR MAKE ANONYMOUS DOCUMENTS OR OTHER RECORDS CONTAINING PERSONAL DATA WHEN IT IS REASONABLE TO DETERMINE THAT THE ORIGINAL PURPOSE IS NO LONGER BEING SERVED BY RETENTION OF THE PERSONAL DATA AND RETENTION IS NO LONGER NECESSARY FOR LEGAL OR BUSINESS PURPOSES.
    • WHERE PERSONAL DATA IS USED TO MAKE A DECISION AFFECTING YOU, THAT DATA WILL BE RETAINED LONG ENOUGH (AT LEAST ONE YEAR) TO ALLOW YOU TO ACCESS THE DATA AFTER THE DECISION HAS BEEN MADE AND, IN THE EVENT OF AN ACCESS REQUEST OR A CHALLENGE, LONG ENOUGH TO EXHAUST ANY RECOURSE YOU MAY HAVE UNDER APPLICABLE LAW.
    • QUARRY WILL TAKE DUE CARE WHEN DESTROYING PERSONAL DATA SO AS TO PREVENT UNAUTHORIZED ACCESS TO THE DATA.
  8. DATA SUBJECT’S RIGHTS OF ACCESS AND CORRECTION
    • YOU MAY REQUEST INFORMATION FROM QUARRY AS TO WHAT PERSONAL DATA ABOUT YOU IS HELD BY QUARRY AND HOW IT HAS BEEN USED OR DISCLOSED, AND YOU MAY REQUEST ACCESS TO SUCH DATA IN AN UNDERSTANDABLE FORM. YOU MAY ALSO REQUEST CORRECTION OR UPDATING OF YOUR PERSONAL DATA. THE DATA SUBJECT’S RIGHTS MAY BE SUBJECT TO EXCEPTIONS, LIMITATIONS OR PAYMENT OF FEES, AS AUTHORIZED OR REQUIRED UNDER APPLICABLE LAW.
    • THE ABOVE RIGHTS MAY BE EXERCISED BY SENDING THE RELEVANT REQUEST TO QUARRY AT THE FOLLOWING ADDRESS PRIVACY@QUARRY.COM.
    • QUARRY MAKES REASONABLE EFFORTS TO ENSURE THAT PERSONAL DATA USED OR DISCLOSED IS ACCURATE AND COMPLETE. IN SOME CASES, QUARRY RELIES ON YOU TO ENSURE THAT CERTAIN INFORMATION, SUCH AS YOUR ADDRESS OR TELEPHONE NUMBER, IS CURRENT, COMPLETE AND ACCURATE.
  9. CHANGES TO THE WEBSITE PRIVACY POLICY AND RELEVANT UPDATE.
    • QUARRY MAY MODIFY OR UPDATE, IN WHOLE OR IN PART, THIS WEBSITE PRIVACY POLICY. WE THEREFORE RECOMMEND YOU VISIT REGULARLY THIS SECTION OF THE WEBSITE TO SEE WHEN THIS WEBSITE PRIVACY POLICY WAS LAST REVISED

ANY QUESTIONS REGARDING THIS WEBSITE PRIVACY POLICY OR QUARRY’S PRIVACY PRACTICES SHOULD BE DIRECTED TO PRIVACY@QUARRY.COM.

EXTENDED COOKIE POLICY

 

THIS IS THE EXTENDED POLICY FOR THE COOKIES INSTALLED ON THE WWW.QUARRYIMPORTS.COM WEBSITE (HEREINAFTER ALSO REFERRED TO AS, THE “WEBSITE”).

WHAT IS A COOKIE?

A COOKIE IS A SMALL AMOUNT OF DATA WHICH, AS AN ANONYMOUS UNIQUE IDENTIFIER, IS SENT TO YOUR BROWSER FROM A WEB SERVER AND THEN STORED ON THE HARD DRIVE OF YOUR PC, SMARTPHONE AND/OR TABLET. COOKIES MAY BE USED TO ENABLE YOU TO CORRECTLY USE A WEBSITE (THE SO-CALLED TECHNICAL COOKIES), AND TO VERIFY YOUR PREFERENCES TRACKED DURING YOUR BROWSING EXPERIENCE, IN ORDER TO DELIVER PERSONALIZED ADVERTISEMENTS (THE SO-CALLED PROFILING COOKIES).

COOKIES MAY BE PERMANENTLY STORED ON YOUR PC AND REMAIN THERE FOR A VARIABLE PERIOD OF TIME (THE SO-CALLED PERSISTENT COOKIES) OR DISAPPEAR WHEN YOU CLOSE YOUR BROWSER OR HAVE A LIMITED DURATION (THE SO-CALLED SESSION COOKIES).

WHICH COOKIES WE USE AND FOR WHICH PURPOSES
A LIST OF THE COOKIES USED BY THE WEBSITE IS PROVIDED BELOW.

BROWSING COOKIES
THESE COOKIES ENABLE THE WEBSITE TO FUNCTION CORRECTLY AND ALLOW YOU TO VIEW IT IN YOUR LANGUAGE AND FOR YOUR MARKET FROM THE VERY FIRST TIME YOU ACCESS IT. THEY WILL RECOGNISE THE COUNTRY FROM WHICH YOU ARE ACCESSING THE WEBSITE SO THAT ON ANY SUBSEQUENT OF YOUR VISITS YOU ARE AUTOMATICALLY DIRECTED TO THE RELEVANT COUNTRY WEBSITE. THEY ALSO ALLOW YOU TO CREATE AN ACCOUNT, LOG IN AND MANAGE YOUR ORDERS. IF YOU ARE A REGISTERED USER, THANKS TO THESE COOKIES YOU WILL BE RECOGNISED AS SUCH WHEN YOU ACCESS THE SERVICES OFFERED TO OUR REGISTERED USERS. THESE COOKIES WILL RECOGNISE YOU IF YOU MAKE A PURCHASE FROM THE WEBSITE THROUGH AN AFFILIATE OR PARTNER SITE SO THAT WE CAN FULFIL ANY OBLIGATIONS WE MAY HAVE TOWARDS THOSE PARTNER SITES. THESE COOKIES ARE NECESSARY FOR THE WEBSITE TO FUNCTION.

FUNCTIONAL COOKIES
THESE COOKIES ENABLE THE WEBSITE TO RECOGNISE YOU, AT YOUR EXPRESS REQUEST (BY CLICKING, FOR INSTANCE, ON THE “REMEMBER ME” BUTTON), EVERY TIME YOU ACCESS THE WEBSITE, SO THAT YOU DON’T HAVE TO TYPE IN YOUR LOGIN DETAILS EACH TIME. IF YOU HAVE ADDED ITEMS TO YOUR SHOPPING BAG AND CLOSED YOUR SESSION WITHOUT REMOVING SUCH ITEMS, THESE COOKIES ENABLE YOU TO CONTINUE YOUR SHOPPING THE NEXT TIME YOU VISIT THE WEBSITE (WITHIN A REASONABLE PERIOD OF TIME). THESE COOKIES ARE NOT ESSENTIAL FOR THE WEBSITE TO FUNCTION, BUT THEY IMPROVE THE QUALITY OF YOUR BROWSING EXPERIENCE.

ANALYTICAL COOKIES
THESE COOKIES ARE USED BY COMPANIES LIKE GOOGLE ANALYTICS TO CARRY OUT STATISTICAL ANALYSIS OF HOW USERS USE THE WEBSITE THROUGH THEIR COMPUTERS OR VIA OUR MOBILE APPLICATIONS, HOW MANY PAGES A USER HAS VISITED OR THE NUMBER OF MOUSE CLICKS MADE ON A PAGE WHILE USING THE WEBSITE. THE RESULTS OF THESE ANALYSIS ARE PROCESSED IN AN ANONYMOUS WAY AND FOR STATISTICS PURPOSES ONLY PROVIDED THAT THE SERVICE PROVIDER USES THE COOKIES IN CONNECTION WITH THE BROWSER INSTALLED ON YOUR COMPUTER OR OTHER DEVICE USED TO BROWSE THE WEBSITE.

THIRD PARTY COOKIES FOR MARKETING/RETARGETING PURPOSES
SUCH COOKIES ARE USED BY TRUSTED THIRD PARTIES THAT MAKE IT POSSIBLE TO DISPLAY BANNER ADS ON OTHER AFFILIATE SITES, SHOWING THE PRODUCTS THAT YOU HAVE RECENTLY VIEWED. WHILE YOU BROWSE THE WEBSITE, THESE COOKIES ARE ALSO USED TO DISPLAY OTHER PRODUCTS THAT MAY INTEREST YOU OR PRODUCTS SIMILAR TO THE ONES THAT YOU HAVE JUST WATCHED, ON THE BASIS OF YOUR BROWSING SCHEDULE. THE USE OF THESE COOKIES DOES NOT NORMALLY IMPLY A DIRECT PROCESSING OF YOUR DATA, BUT MAY MAKE IT POSSIBLE TO CONNECT TO YOUR PC OR OTHER DEVICES AND TRACK THE STORED DATA: THESE COOKIES ARE CONNECTED TO THE BROWSER INSTALLED ON YOUR PC OR OTHER DEVICES THAT YOU USE WHILE BROWSING THE WEBSITE.

HOW TO CHANGE YOUR COOKIE SETTINGS DIRECTLY IN YOUR BROWSER
YOU MAY ALSO DISABLE ALL OF THE COOKIES STORED ON YOUR HARD DISK BY ACCESSING THE DEDICATED SECTION IN YOUR BROWSER, AND FOLLOWING THE INSTRUCTIONS GIVEN FOR THE SPECIFIC BROWSER YOU USE:

DATA CONTROLLER
THE DATA CONTROLLER OF YOUR DATA IS QUARRY IMPORTS INC., 16 RENAULT CR, ST. ALBERT, CANADA. THE APPOINTED DATA PROCESSOR IS THE PRIVACY MANAGER. TO REQUEST AND OBTAIN AN UPDATED LIST OF THE DATA PROCESSORS, PLEASE CONTACT THE DATA CONTROLLER BY THE FOLLOWING ADDRESS: PRIVACY@QUARRYIMPORTS.COM.

SCOPE OF DISCLOSURE, TRANSFER AND DISSEMINATION OF YOUR DATA             THE DATA ACQUIRED THROUGH COOKIES SHALL BE PROCESSED BY

  • THE EMPLOYEES AND COLLABORATORS OF THE DATA CONTROLLER AND OF THE COMPANIES BELONGING TO THE SAME GROUP OF THE LATTER, WHO WILL ACT AS DATA PROCESSORS AND PERSONS IN CHARGE OF THE PROCESSING,
  • THE PROVIDERS OF TECHNICAL AND ORGANIZATIONAL SERVICES WHO WILL ACT AS DATA PROCESSORS,

THE DATA ACQUIRED THROUGH COOKIES MAY BE TRANSFERRED ABROAD, INCLUDING TO COUNTRIES OUTSIDE THE EUROPEAN UNION, GUARANTEEING IN ANY CASE ADEQUATE PROTECTIONS AND SAFEGUARDS.

YOUR DATA WILL NOT BE DISSEMINATED.

DATA SUBJECTS’ RIGHTS
YOU MAY ASK AND OBTAIN, AT ANY TIME, THE ERASURE, ANONYMIZATION, UPDATE, RECTIFICATION, INTEGRATION OF YOUR DATA. YOU MAY ALSO OPPOSE, AT ANY TIME, TO THE PROCESSING OF YOUR PERSONAL DATA FOR COMMERCIAL AND MARKETING PURPOSES, AS WELL AS OPPOSE, ON LEGITIMATE GROUNDS, TO THEIR PROCESSING FOR OTHER PURPOSES.

TO EXERCISE YOUR RIGHTS, AND TO ALSO USE THE ABOVE MENTIONED FEATURES, SEND A WRITTEN NOTICE TO THE DATA CONTROLLER AT THE POSTAL ADDRESS INDICATED ABOVE OR TO THE FOLLOWING EMAIL ADDRESS: PRIVACY@QUARRYIMPORTS.COM.

PREFERRED PARTNERS

 

THE QUARRY PREFERRED PARTNERS PROGRAM IS AN EXCLUSIVE NETWORK OF INTERIOR DESIGNERS, ARCHITECTS, HOME STAGERS, PROFESSIONAL CONTRACTORS, RESIDENTIAL DEVELOPERS, COMMERCIAL DEVELOPERS, AND OTHER INDUSTRY PROFESSIONALS FROM AROUND THE WORLD.

PREFERRED PARTNERS RECEIVE TRADE DISCOUNTS, EXCLUSIVE ACCESS TO ADDITIONAL INVENTORY NOT LISTED ONLINE, PRIORITY ACCESS TO OUR DEDICATED TRADE PROJECT SPECIALIST TEAM, AND COLLABORATION OPPORTUNITIES WITH OUR TEAM FOR CUSTOM ORDERS.

ADDITIONALLY, ENJOY TAILORED SUPPORT FOR YOUR DESIGN BUSINESS, INCLUDING CONSOLIDATED BILLING, EASY ORDERING AND NEW PRODUCT PREVIEWS, AS WELL AS ACCESS TO A SINGLE POINT OF CONTACT TO HELP YOU MANAGE MULTIPLE CUSTOMER PROJECTS.

TO APPLY FOR THE QUARRY PREFERRED PARTNERS PROGRAM, PLEASE EMAIL US WITH YOUR CREDENTIALS AT TRADE@QUARRYIMPORTS.COM.

GETTING STARTED
ONCE YOUR EMAIL HAS BEEN SUBMITTED WITH VALID DOCUMENTATION CONTAINING YOUR NAME, OCCUPATION AND COMPANY, A QUARRY REPRESENTATIVE WILL RESPOND TO YOU BY EMAIL WITHIN 48 HOURS TO CONFIRM THE OUTCOME OF YOUR APPLICATION.

THE QUARRY PREFFERED PARTNERS PROGRAM IS ONLY FOR PROFESSIONAL INTERIOR DESIGNERS, ARCHITECTS, HOME STAGERS, LICENSED GENERAL CONTRACTORS,RESIDENTIAL DEVELOPERS, COMMERCIAL DEVELOPERS, AND OTHER INDUSTRY PROFESSIONALS THAT HAVE REASONABLE GROUNDS TO BE PART OF THE QUARRY PREFERRED PARTNERS PROGRAM. QUARRY IMPORTS HAS FULL DISCRETION OVER ACCEPTANCE INTO THE QUARRY PREFERRED PARTNERS PROGRAM.

QUARRY PREFERRED PARTNERS PROGRAM BENEFITS MAY ONLY BE USED BY THE NAMED QUARRY PREFERRED PARTNER ACCOUNT HOLDER AND THEIR RECORDED AUTHORIZED USERS. MISUSE OF THE PROGRAM WILL RESULT IN PROGRAM TERMINATION.

QUESTIONS?
CONTACT OUR DEDICATED QUARRY TRADE PROJECT SPECIALIST TEAM:
EMAIL TRADE@QUARRYIMPORTS.COM.